Vice President, Client Experience
About The Position
We are seeking a vice president, client experience to join one of our fastest growing accounts at an exciting moment in time. The ideal candidate will have proven leadership and client service skills, and experience managing both unbranded celebrity market-shaping programs and data/regulatory milestone announcements with pharmaceutical companies. They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction. The ideal candidate is proactive, strategic, resourceful, and accountable with an entrepreneurial spirit, curiosity and a desire to explore and test new ideas.
Requirements
- Bachelor’s Degree or higher
- 9-12 years of agency experience
- Understanding of integrated agency teams (Earned Media, Digital, Strategy, Creative)
- Experience in pharma communications in a comparable agency environment, including managing medical/legal/regulatory review processes and compliance considerations
- Can promote a culture of collaboration and teamwork across organizational functions
- Can handle multiple deliverables at once
- Ability to stay calm under pressure and always focus on problem solving
- Outstanding communications skills (verbal, written, and presentation)
- Excellent organizational skills and attention to detail
- Proficiency in sculpting and telling a cohesive story
- Deep knowledge of the pharma regulatory landscape
Responsibilities
- Serve as a day-to-day account lead, partnering with clients, interagency partners, dna leaders and team members, establishing integrated plans and ensuring their successful implementation.
- Help design multichannel activations in partnership with specialist teams (Earned Media, Creative, Strategy, Digital).
- Initiate and closely manage implementation of client-approved programs, understanding brand, program and tactic status, dependencies and considerations at all times.
- Serve as the driving force behind all program elements, providing clear direction to the internal team (across CX and specialist partners), foreseeing potential roadblocks and proactively recommending/implementing solutions.
- Oversee high-profile celebrity partnerships, liaising with the talent agency and our world-class specialist teams to execute campaigns.
- Understand client business challenges and asks, with strong instincts and the ability to craft deliverables that address the client’s request.
- Build strong client relationships, demonstrate expertise on the client’s business, competitive landscape and audience, and procure brand and enterprise intelligence to inform the team’s work.
- Lead the team in demonstrating executional excellence, ensuring all deliverables are polished, error-free, strategically sound and on-time/budget.
- Identify training and development needs of junior staff and provide opportunities that enable staff members to reach their full potential.
- Lead financial management for clients, including managing complex budgets, and overseeing reconciliations and invoicing.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
