Digital Channels and Payments Specialist

LEGEND BANK•Bowie, TX

5d•Onsite

About The Position

The Digital Channels & Payments Specialist is responsible for ensuring that Mobile Deposit and Wire Transfer functions are completed in an accurate and timely manner. Assists with wide range of department functions. Maintains a high level of knowledge regarding the functions and programs within the Digital Channels & Payments Department.

Requirements

High school diploma or equivalent required. Some college preferred.
2+ years of experience in banking operations required.
Excellent customer service skills required by all means of communication including written, verbal and nonverbal communication.
Strong interpersonal skills: able to work well with a wide range of people.
Proficient in using Adobe Acrobat, Microsoft Office, bank operations vendor software.
Handles questions professionally and welcomes additional responsibilities.
Learn how to set goals, prioritize and manage time to complete assigned tasks.
Willingness to learn and ask questions about job responsibilities and objectives.

Nice To Haves

Wires or digital banking experience preferred.
Experience working with networks (VISA, etc) and modern issuer processors is strongly preferred.
Ability to work in a fast-paced environment and work well under pressure.

Responsibilities

Process incoming and outgoing wire transfers, limit change requests, reporting, fee posting, and other related tasks.
Process mobile deposit submissions, limit change requests, reporting and other related tasks.
Ensure all aspects of Legend Bank Wire Policy are met with regards to agreements, verification, processing, reporting and recordkeeping.
Assist in preparation of managerial reports as needed.
Work within policy parameters to adjust transaction limits for customers upon request.
Process commercial online banking applications and account requests.
Process IntraFi: CDARS and ICS accounts and transfers, agreements, verification, processing, reporting and recordkeeping.
Process transactions flagged for additional review by fraud prevention software.
Provide resolution to Zelle related questions.
Support online bill pay requests.
Supports Treasury Management clients as needed.
Assist with requests for support on all services offered via online and mobile banking.
Assist with new projects, systems, products testing, software upgrades and implementations, as required.
Pursue additional knowledge through training made available by Legend Bank.
Share knowledge among the department in effort to maintain consistency in processing.
Update relevant procedures as needed.