Digital Channel Manager (54454)

First State Community Bank•Farmington, MO

About The Position

First State Community Bank is looking for an energetic, self-motivated individual to fill the role of Digital Channel Manager. The Digital Channel Manager leads the strategic direction, implementation, and optimization of First State Community Bank’s digital banking platforms. This role is responsible for driving innovation, enhancing customer experience, and ensuring the successful integration of digital solutions across the organization. The ideal candidate will demonstrate strong capabilities in adopting new technologies, creative problem-solving, product expertise, effective communication, and organizational alignment.

Requirements

Bachelor’s degree in business or related field required
3 to 5 years’ experience in banking services digital delivery preferred

Responsibilities

Identify and recommend forward-thinking digital solutions that align with customer needs and market trends.
Foster a culture of innovation by encouraging experimentation and continuous improvement in digital service delivery.
Stay informed on emerging technologies and digital banking trends to maintain a competitive edge.
Lead the evaluation, selection, and implementation of new digital banking technologies to enhance customer experience and operational efficiency.
Maintain deep knowledge of the bank’s digital products and services, including mobile banking, online banking, and digital payment solutions.
Serve as a subject matter expert for digital channels, supporting internal teams and customers with product insights and training.
Monitor product performance and user feedback to guide enhancements and new feature development.
Manage the administrative functions of our online banking platform (Q2) such as the onboarding and purging of users.
Develop clear and engaging communication strategies to promote digital adoption among customers and staff.
Provide regular updates to leadership and stakeholders on digital initiatives, performance metrics, and strategic goals.
Deliver training and support materials to frontline teams to ensure consistent messaging and service delivery.
Align digital initiatives with the bank’s broader strategic objectives and customer service philosophy.
Collaborate with cross-functional teams to ensure digital projects support organizational priorities and compliance standards.
Conduct comprehensive contract reviews and demonstrate a strong understanding of contract language to support vendor management and risk mitigation.
Ensure all digital services comply with regulatory requirements and cybersecurity best practices.
Monitor changes in digital banking regulations and implement necessary updates to maintain compliance and protect customer data.