Digital Channel and Treasury Support Manager

Foresight Bank•Winnebago, IL

22h

About The Position

Leads the strategy, delivery, and continuous improvement of all digital banking channels (online and mobile) and treasury management implementation and support. Owns the digital product lifecycle (ideation → launch → adoption → optimization) while overseeing implementation, client onboarding/training, and high touch support for commercial clients. Ensures strong vendor performance, operational excellence, and regulatory compliance (e.g., Reg E, NACHA), and partners across Commercial, Retail, IT, and Operations to drive digital transformation and superior client experience.

Requirements

HS Diploma or equivalent required.
Minimum 10 years working in banking including 3-5 years’ experience with digital banking and 2-3 years’ experience with payment processing, Jack Henry core platform preferred.
Strong knowledge of digital banking, payments, and relevant technologies.
Knowledge of Regulation E and NACHA guidelines.
Understanding of bank operations, compliance, and security.
Self-user and promoter of electronic banking products.

Responsibilities

Own the end-to-end lifecycle for digital banking channels; maintain roadmaps informed by market research, client feedback, and competitive analysis (retail & commercial).
Collaborate with Project & Product Management on business cases and launches for new digital and treasury capabilities.
Track and analyze adoption, engagement, and product usage to guide prioritization and investment.
Supervise daily treasury operations (ticketing, phone, email) to ensure accurate, timely fulfillment of implementation and support requests.
Serve as a subject matter expert and escalate point for all Treasury Management services.
Lead client onboarding and training (in person and remote) for ACH, online wires, commercial online banking, bill pay, sweeps, Positive Pay, and RDC.
Configure and maintain treasury products/services; enter pricing in account analysis per policy/approved exceptions.
Serve as an escalation point for complex client issues; join client/vendor calls to expedite resolution and communicate status.
Integrate voice of customer learnings into product backlog and operational improvements.
Maintain compliance with Bank Secrecy Act, FACT Act, CRA, EEO/AA/Fair Employment Practices; ensure adherence to Reg E and NACHA Operating Rules.
Provide data and support for annual electronic banking risk assessments; oversee annual treasury third party ACH/RDC audits; respond to NACHA requests for proof of audits; support Treasury Management Sales with annual limit reviews (ACH/wire/RDC/mobile deposit), documentation, and approvals.
Prepare for exams/audits; gather and validate audit artifacts as requested.
Monitor digital platform performance; conduct ongoing testing and promptly escalate issues to vendors for resolution per SLAs.
Proactively manage vendor relationships to ensure service quality and delivery against contractual obligations.
Partner with Training & Development and department leaders to build and deliver training for employees and clients on digital and treasury solutions.
Document user requirements, operating procedures, and job aids; coordinate internal and customer communications on changes with Marketing.
Provide day‑to‑day leadership, coaching, and performance reviews; manage scheduling and staffing to meet bank needs.
Identify team development needs; schedule training to maintain coverage and policy adherence across roles.
Partner with Commercial, Retail, IT, and Operations on digital initiatives and process improvements; support corporate and departmental projects as assigned.