Digital Business Analyst
About The Position
You’re energized by collaboration, motivated by ownership, and curious about how complex data systems power exceptional customer experiences. You enjoy laughing with your teammates, building trust through empathy, and rolling up your sleeves to solve meaningful problems together. You’re organized, thoughtful, and interested not only in doing the work—but in helping lead it. We invite you to apply and discover a career designed to be different. Room & Board has an excellent opportunity for a Digital Business Analyst to join our Ecommerce & Digital Experience team, reporting to the Director of Web Merchandising. This newly created role supports the team responsible for the presentation, maintenance, and evolution of the online product assortment at roomandboard.com and plays a key role in strengthening the foundation that supports our growing ecommerce business. This position is designed to deepen and expand the team’s technical understanding of the data, systems, and processes required to launch and maintain a complex online assortment. You will partner closely with existing subject matter experts to absorb and grow the team’s knowledge base, help facilitate decisions and next steps, and support prioritization for this team. As ecommerce continues to support a significant portion of company sales and our showroom Design Associates, this role is expected to grow beyond execution into greater ownership of projects and processes over time. You’ll join an experienced, close-knit team that values empathy, collaboration, and humor. We are open to teaching our technologies and systems—what matters most is curiosity, warmth, strong partnership skills, and a desire to grow while solving complex challenges together. Location: 4600 Olson Memorial Highway Golden Valley, MN 55422 Please note: This role is hybrid, with a minimum of 3 days per week in the office. We are not considering applications from remote candidates.
Requirements
- You exemplify our Staff Member Attributes – Inclusive, Authentic, Work Ethic, Collaborative, and Curious—and are warm, empathetic, engaging, and fun to work with.
- 5+ years of experience as a Digital Business Analyst, Technical Analyst, or Project Manager supporting data- or technology-driven initiatives.
- Demonstrated experience working with complex data models and understanding how data and system changes impact the customer and user experience.
- Experience partnering with software vendors to deliver new features, support ongoing optimization, and participate in structured reviews.
- Strong interest in ownership, organization, and leadership, with experience leading projects or peers—or a clear desire to grow into broader leadership responsibilities.
- Excellent written and verbal communication skills, including requirements documentation, stakeholder facilitation, and cross-functional collaboration.
- Ability to provide proof of identity and legal work authorization upon hire.
Responsibilities
- Serve as a key liaison between ecommerce merchandising, digital experience, data, and technology teams to define requirements, align priorities, and deliver online assortment and shopping path initiatives.
- Build a deep understanding of Room & Board’s complex product data model and the systems, tools, and processes required to launch, maintain, and sunset products on roomandboard.com.
- Partner closely with merchandising leaders and specialists to facilitate decisions, next steps, and timelines for assortment changes, helping translate business needs into clear technical and functional requirements.
- Collaborate with Product Designers, Technical Product Owners, Developers, and Data Analysts to support feature development through requirement gathering, testing, validation, documentation, and launch.
- Provide production support for data, site code, and image-related issues, contributing to improved intake, prioritization, and resolution workflows using Jira.
- Support and grow relationships with software vendors that power the shopping path experience, while gradually taking on greater ownership of projects, prioritization, and cross-functional processes.
Benefits
- Besides a competitive paycheck, we offer several awesome perks to help you thrive in every aspect of life. Picture this: three weeks of paid vacation, a generous 401(k) match, profit-sharing, and a whole bunch of cool extras. We're talking about benefits that cover you from head to toe – physically, emotionally, and financially.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
