Digital Banking Analyst

Origin Bank•Ruston, LA

3d•$45,656

About The Position

Your Career. Your Story. Let's Write the Next Chapter Together. At Origin Bank, a job isn't just a paycheck - it's a meaningful journey. We're committed to helping you grow both professionally and personally in an environment where people come first. We offer a competitive total rewards package, including generous benefits and compensation tailored to your skills, experience, and education. What truly sets us apart is our people-first culture. Here, you'll be supported by unique initiatives like our Dream Manager program, one-on-one guidance from a nationally certified health and wellness coach, and free access to certified financial professionals who are here to help you plan for your future. If you're looking for a career that empowers you to make meaningful connections, positively impact others, and pursue your personal and professional dreams-we'd love to meet you. Apply today and start the most rewarding chapter of your career with us. Job Description Knowledgeable of all aspects of the following platforms and products: Consumer Electronic Banking (CeB), Business Electronic Banking (BeB), consumer mobile banking, business mobile banking, Bill Pay, People Pay, External Funds Transfer, Consumer Mobile Deposit Capture, Business Mobile Deposit Capture, Online Account Opening (OAC), Voice Banking (VRU), and other products as the need arises by performing the following duties. Word Duties and Responsibilities include the following.

Requirements

Bachelor's degree (B. A.) from four-year college or university in Computer Information Systems or IT-related degree preferred; minimum five years’ experience working with large scale projects, preferably with a large telecom, banking or technical company; or equivalent combination of education and experience.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Nice To Haves

Management experience preferred.

Responsibilities

Maintains an overall understanding of digital banking landscape including trends, emerging players, and business models that have the potential to disrupt, complement and/or enhance Origin’s existing businesses.
Assists Director of Digital Banking with monitoring of all Digital Banking systems to ensure systems are operating throughout the day; notifies applicable service provider when systems are down.
Interacts with customers as needed regarding questions and disputes.
Assists Director of Digital Banking and serves as technical support person to all areas of Digital Banking.
Assists customers with PC, Internet, mobile devices, and MS Office applications as they relate to Digital Banking products and services.
Assists customers with personal finance tools such as Quicken, QuickBooks, and Mint.
Assists Treasury Management Team with D1 Business and Mobile Banking issues and requests.
Supports Commercial customers with Treasury Management services as needed.
Identifies potential roadblocks and develops recommendations.
Assists execution teams to implement digital products, services, and enhancements.
Assist Director of Digital Banking with implementation projects and software conversions as it relates to all areas of Digital Banking.
Provides Customer Support and Treasury Management teams with technical information on system enhancements and FAQ’s in an effort to support internal and external clients.
Assists Director of Digital Banking with all aspects of Digital Banking Solutions and help maintain written policies and procedures for Digital Banking products and services.
Works with internal and external subject matter experts.
Assists Director of Digital Banking with the implementation of new products and services.
Stays abreast of Digital Banking systems and product enhancements.