Digital Account Manager (Temp to Perm)
About The Position
ACCOUNT MANAGER (TEMP-TO-PERM) Who We Are: At M Booth, we produce award-winning, culturally-resonant, and buzz-worthy campaigns that move key audiences to action. We are relentlessly passionate about our clients and their business, whether that means developing scrappy campaigns and content that breaks through, maximizing earned to reach key audiences, leading in digital innovation, or unleashing insights that unlock ideas that win in the marketplace. And we have a bold belief that our work can and should contribute to an equitable world. Our agency was born 40 years ago with entrepreneurial roots, a people-first culture, and a passion for creativity and innovation. As we look to the future we believe Only the Bold will make a lasting impact and change. From culture to creative, in today’s world BOLD moves everything we do. About MBooth Digital Digital professionals interested in the future of marketing who enjoy collaborating, brainstorming, and challenging convention will love working with us. We believe critical thinking, taking initiative, and owning projects are the keys to being a great teammate and we hold high standards in those areas. We take our work very seriously but do not take ourselves very seriously. We celebrate great work, but it is always through the lens of the team. Said another way, we try to leave our egos at the door. At M Booth, Digital sits at the nexus of strategy, content, influencer, research and analytics, and innovation (A.I.). Our work spans technology, CPG, retail, corporate, lifestyle, food and more. The common denominator is our ability to intimately understand audiences and the infinite ways and places they share information and interact with brands such that we can speak to them authentically and with purpose.
Requirements
- 4-6 years of experience in account management within a digital marketing or communications agency.
- Execution Focus: Proven ability to manage complex workflows and hit deadlines in a fast-paced environment.
- Tools: Proficiency in Monday.com, Slack, and Google Workspace.
- Communication: Strong written and verbal communication skills with experience in a client-facing capacity.
- Adaptability: Ability to quickly learn new client brand voices and internal agency processes.
Responsibilities
- Meeting Coordination: Attend all client meetings and partner with the strategy and project management teams to set and distribute agendas at least 24 hours in advance.
- Communication: Act as a reliable point of contact for timely responses to client requests; collaborate with team leads to flag any potential "watch-outs."
- Quality Control: Last review on deliverables before they reach the client to ensure they are high-quality and address the client's brief/feedback.
- Feedback Management: Monitor all communication channels for client feedback; consolidate and funnel notes into Monday.com, while alerting the relevant team members.
- Sprint Support: Attend weekly sprint calls to provide updates on client needs and ensure the team is aligned on upcoming tasks.
- Market Awareness: Track social media pauses or general "heat moments" that might impact scheduled posting for clients.
- Strategic Support: Participate in client briefings and partner with the strategy team to anticipate and prepare for client questions.
- Scope Compliance: Maintain an understanding of the Scopes of Work (SOW) and monitor servicing reports to ensure all committed items are delivered.
- Reporting: Flag any servicing or budget concerns to the account lead promptly.
Benefits
- A workplace that’s alive with courage, ideas, respect and humanity
- Professional growth and development programs to help advance your career
- Comprehensive health care and wellness plans for your entire family
- A 401(k) Savings Plan and Flexible Spending Accounts
- Paid holidays, Unlimited Paid Time Off (Personal, Sick, Vacation), and Summer Fridays
- Additional Perks: Family Leave, Well-Being Programs, and Commuter Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
