Digital Account Manager

Clarivate

3d•Hybrid

About The Position

As the Digital Account Manager, you will grow the Academia & Government portfolio through new sales and the expansion of existing business (renewals, upsell, cross‑sell), maintain customer relationships, and use internal and external resources to advance growth. About You – experience, education, and skills Bachelor’s degree or equivalent experience 5+ years of relevant professional experience, with 3+ years in content/technology sales (ideally with academic institutions), including account planning and demonstrated success in new business and renewals. Proficiency with Salesforce (or similar CRM) It would be great if you also had… Knowledge of Clarivate business, clients, and products, with the ability to clearly articulate the value proposition for products, and respond to inquiries about product functionality Excellent interpersonal skills and ability to build and maintain strong relationships with a diverse blend of personalities and levels of authority to reach a resolution Ability to assess the sales process and request participation from leadership when required Ability to analyze, evaluate, and draw meaningful conclusions and action plans from data, and ability to accurately forecast, as well as generate and report on key sales metrics. Working knowledge of formal sales methodologies (i.e., Challenger, Miller Heiman) Experience working in a matrixed organization What will you be doing in this role?... Manage assigned territory and territory plan coordination, work closely with product specialists, customer success, and renewal teams to develop an overall plan to increase long-term revenue Influence and motivate others in a matrixed sales organization to achieve shared goals Focus on new and renewal business to expand Clarivate’s business within the territory, serving as the primary point of contact to engage clients Create and nurture relationships with influencers/decision makers to advance lead generation and sales activity Manage full portfolio forecast (renewals and new business), including specialty products and content; work closely with product specialists and support teams to ensure forecast accuracy Maintain a strong working knowledge of products, especially in core content Ensure client satisfaction and issues are resolved, partner with product specialists to coordinate resolution of specialty product issues while working with colleagues in customer service and technical support Enter activity and files into Salesforce to ensure collaboration and full communication. Provide support and information to sales leadership in forecasting, win/loss analysis, key deals, and other metrics Participating in training and learning opportunities Hours of Work Full-time, permanent Although duties are typically performed during normal business hours, occasional off-hours may be required #CB #LI-Hybrid At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations. Clarivate is a global leader in trusted and transformative intelligence. We bring together enriched data, insights, analytics and workflow solutions, grounded in deep domain expertise across the spectrum of knowledge, research and innovation. Whether it’s providing insights to transform the water industry or accelerating the delivery of a critical vaccine, our aim is to fuel the world’s greatest breakthroughs by harnessing the power of human ingenuity. For more information, please visit clarivate.com

Requirements

Bachelor’s degree or equivalent experience
5+ years of relevant professional experience, with 3+ years in content/technology sales (ideally with academic institutions), including account planning and demonstrated success in new business and renewals.
Proficiency with Salesforce (or similar CRM)

Nice To Haves

Knowledge of Clarivate business, clients, and products, with the ability to clearly articulate the value proposition for products, and respond to inquiries about product functionality
Excellent interpersonal skills and ability to build and maintain strong relationships with a diverse blend of personalities and levels of authority to reach a resolution
Ability to assess the sales process and request participation from leadership when required
Ability to analyze, evaluate, and draw meaningful conclusions and action plans from data, and ability to accurately forecast, as well as generate and report on key sales metrics.
Working knowledge of formal sales methodologies (i.e., Challenger, Miller Heiman)
Experience working in a matrixed organization

Responsibilities

Manage assigned territory and territory plan coordination, work closely with product specialists, customer success, and renewal teams to develop an overall plan to increase long-term revenue
Influence and motivate others in a matrixed sales organization to achieve shared goals
Focus on new and renewal business to expand Clarivate’s business within the territory, serving as the primary point of contact to engage clients
Create and nurture relationships with influencers/decision makers to advance lead generation and sales activity
Manage full portfolio forecast (renewals and new business), including specialty products and content; work closely with product specialists and support teams to ensure forecast accuracy
Maintain a strong working knowledge of products, especially in core content
Ensure client satisfaction and issues are resolved, partner with product specialists to coordinate resolution of specialty product issues while working with colleagues in customer service and technical support
Enter activity and files into Salesforce to ensure collaboration and full communication.
Provide support and information to sales leadership in forecasting, win/loss analysis, key deals, and other metrics
Participating in training and learning opportunities