Digital Access & Engagement Program Manager

University of Washington•Seattle, WA

17h

About The Position

UW Medicine’s Access & Innovation team has an outstanding opportunity for a Digital Access & Engagement Program Manager DEPARTMENT DESCRIPTION UW Medicine’s Access & Innovation team drives enterprise-wide strategies to improve patient access through digital engagement and scheduling optimization. We partner with clinical, operational, and IT stakeholders to deliver technology-enabled solutions that enhance patient experience and streamline appointment workflows. POSITION HIGHLIGHTS Lead design and implementation of digital scheduling and patient access initiatives across UW Medicine. Drive adoption of online self-scheduling, outreach strategies, and emerging AI-enabled workflows. Collaborate with clinical, operational, and IT leaders to align scheduling innovations with enterprise digital health strategies. Serve as a strategic leader for portfolio management and change management initiatives tied to appointment access.

Requirements

Master's degree in Business, Communications, Healthcare Administration, or related field AND six to eight years of demonstrated success in a consulting capacity in a related healthcare, hospital, or ambulatory setting to include: a) Five (5) years of Patient Access related experience b) Five (5) years of supervisory experience in healthcare setting d) Five (5) years of project management and change management e) Three (3) years of customer service management
Project Management Facilitation - Extensive experience in facilitating large meetings, demonstrating the ability to represent a complex organization or collaborative of various stakeholders and lead to outcomes
Customer Orientation - establishes and maintains long-term relationships, building trust and respect by consistently meeting and exceeding expectations with internal and external customers, vendors, and stakeholders
Tactical Execution Experience - oversees the development, deployment and direction of complex programs, plans and processes
Vendor management Experience - contracting, quality assurance, etc.
Policies & Procedures Experience - articulates knowledge and understanding of organizational policies, procedures and systems
Computer (PC) Skills - demonstrates proficiency in Microsoft Office applications and ability to learn new computer/software skills quickly
Financial Management Knowledge - applies tools and processes to successfully manage budget, ROI, and business forecasting
Analytical Skills - Excellent analytical skills with the ability to develop, assess, and implement at all operational phases of a project.
Organization Skills - proactively prioritizes, anticipates needs and effectively manages resources and budgets
Communication Skills - communicates clearly, persuasively and concisely both in verbal and written communication
Resilient, agile, and ability work in a dynamic environment and under pressure
Able to operate and communicate at a high professional level while performing work at a detailed level and frequently transfer and move between the two
OR Equivalent experience and education will be considered except in cases where required.

Responsibilities

Program Management: Oversee digital scheduling program, including workflow design, enhancement prioritization, and stakeholder communication.
Operations Engagement & Change Management: Partner with clinics to ensure adoption of scheduling tools; lead structured change management processes.
Training & Governance: Act as SME for training on scheduling tools; lead committees overseeing digital access initiatives.
Analytics & Continuous Improvement: Develop dashboards and analytic frameworks; monitor performance and identify improvement opportunities.
Leadership: Provide strategic oversight for scheduling initiatives; lead cross-functional teams and collaborate with executive leadership.