Dietary Call Center Representative

Allina Health•Minneapolis, MN

2d•$21 - $27

About The Position

Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career. Key Position Details: .2 FTE (16 hours per two-week pay period) Variable hours day/evening shifts Every other weekend Job Description: Assists patients and their family members with meal ordering via the telephone. Follows nutritional guidelines for each patient's diet order to ensure all order modifications are being met and appropriate recommendations are being made to the patient.

Requirements

Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
0 to 2 years in healthcare and/or customer service

Nice To Haves

High school diploma or GED

Responsibilities

Responds to incoming calls and facilitates the patient meal order process and procedures.
Process room service patient orders working directly with patient, staff or family.
Follows the guidelines of identifying patient to room, informing caller of the diet ordered, taking order, offering appropriate condiments and reading back the menu.
Follows specific diet guidelines as well as tray guidelines.
Makes suggestions to assist patients in their selections for diet compliance and appropriate tray guidelines.
Places call backs to patients who have not ordered for each meal period, and note in HealthTouch.
Notify medical staff if a Carb Controlled patient cannot be reached or is refusing to eat and documents in HealthTouch.
Follows nutritional guidelines for each patient's diet order.
Adheres to the patient's nutritional guide as orders are placed.
Requests diet check when there is not a diet indicated for a patient.
Follows the added notes section of each patient record.
Processes orders for guest trays and default trays.
Processes Guest tray orders, Courtesy Cart orders and all out patient orders with accurate data, including correct room numbers, order information, order for correct hospital and any other details for the order.
Assists with default meals for non-select patients prior to meal period, ensuring the default meal selected meets all criteria of diet order.
Makes adjustments as needed to be compliant with diet order.
When entering default menus, check out board and diet order with the default meal to confirm that the HT default meal is compliant with diet order, allergies and there is nothing on the out board that is in the default meal.
Maintains high customer service skill levels at all times while processing order requests.
Other duties as assigned.

Benefits

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That’s why we devote extraordinary resources to help you grow and thrive — not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being — mind, body, spirit and community — of you and your family members.
Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.
In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives.
Allina Health also engages employees in various community involvement and volunteering events.
Benefits include:
Medical/Dental
PTO/Time Away
Retirement Savings Plans
Life Insurance
Short-term/Long-term Disability
Voluntary Benefits (vision, legal, critical illness)
Tuition Reimbursement or Continuing Medical Education as applicable
Student Loan Support
Benefits to navigate the Federal Public Service Loan Forgiveness Program
Allina Health is a 501(c)(3) eligible employer
Benefit eligibility/offerings are determined by FTE and if you are represented by a union.
People at Allina Health have a career of making a difference in the lives of the millions of patients we see each year at our 90+ clinics, 12 hospitals and through a wide variety of specialty care services in Minnesota and western Wisconsin. We’re a not-for-profit organization committed to enriching your career by providing ongoing training, competitive compensation, support for work-life balance and ways to give back to the communities we serve.
Join our team of 27,000+ employees – your career opportunities are limitless!
Diversity creates a healthier atmosphere for our employees, patients, and community. Allina Health is proud to be an Equal Employment Opportunity employer, and will make employment decisions without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Allina Health is an E-Verify Employer
Allina Health complies with federal requirements to verify the employment eligibility of all persons hired to work in the United States.
Allina Health is an E-Verify employer.
E-Verify is an Internet-based system that compares information from each new employee’s Form I-9 to records available from the Social Security Administration (SSA) and the Department of Homeland Security (DHS) to confirm work authorization.
An E-Verify case must be created no later than the third business day after the employee starts work for pay.
All Forms I-9 must be completed and received by the Office of Human Resources accordingly.
For more information, link to: Right to Work Poster (e-verify.gov) E-Verify Participation Poster English and Spanish