Dialysis Support and Home Patient Specialist

Champion Healthcare Solutions • Ocala, FL

10d

About The Position

Champion Healthcare Solutions is seeking a reliable and detail-oriented Home Patient Specialist to support the processing and coordination of home patient orders. This position plays a key role in ensuring accurate order entry, timely scheduling, and professional communication with patients, nurses, dialysis partners, and shipping carriers while maintaining strict patient confidentiality. This role operates in a fast-paced environment with quick turnaround times, requiring strong organizational skills and the ability to prioritize tasks efficiently.

Requirements

• High school diploma or equivalent
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Professional communication skills (phone & email)
• Basic to intermediate computer skills (Excel, data entry, email)

Nice To Haves

• Experience with Salesforce and/or Microsoft Dynamics 365 preferred
• Healthcare, medical, or DME experience preferred (not required)
• Understanding of patient confidentiality standards preferred

Responsibilities

• Perform high-volume, accurate order entry for all home patient orders
• Track order status, shipments, and completion using spreadsheets
• Manage inbound calls and emails with professionalism and urgency
• Schedule orders to meet tight turnaround times
• Communicate with Registered Nurses (RNs) and healthcare teams
• Collaborate with dialysis partners to provide updates and resolve escalations
• Review and match purchase orders (POs) to patient orders
• Verify all order details for accuracy before processing
• Maintain strict patient confidentiality at all times
• Support general administrative and team tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED