Diagnostic Imaging Scheduler - Cardiology Nuclear

Hartford Healthcare•Hartford, CT

About The Position

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common\: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network. Hartford Hospital is one of the largest and most respected teaching hospitals as well as a Level I trauma center. Hartford Hospital is on the cutting edge of technology & medical care and is home to the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. Housing the Northeast’s largest robotic surgery center, committed to becoming the best in the country for patient safety and is pursuing that goal by taking innovative action and creating a culture of safety at every level within the organization. Job Summary The Patient Scheduler is responsible for optimal workflow scheduling and coordination of non-invasive cardiology procedures according to department protocols which includes, procedural screenings, collecting, documenting and obtaining complete and accurate all patient medical history necessary to ensure appropriateness and safety for all procedures. Demonstrates commitment to providing an excellent service experience for patient and their families. Key areas of responsibility Appropriately schedule and or reschedule departmental procedures according to specific modality protocols and patient care requirements, maintaining patient confidentiality in accordance with HIPAA guidelines. Ensures completion and accuracy of provider's order in relation to requested appointment type for compliance/medical necessity and communicates discrepancies to provider office. Register patient if required. Obtains all relevant patient information, including current lab values and medication usage, current history and physical, as well as other pertinent medical history, necessary for ensuring patient safety and to obtain accurate diagnosis. Obtains current, complete and accurate patient insurance information to ensure full reimbursement Communicate, educate and instruct patients on detailed procedural preparations, provide complete instructions on specific aspects of their procedure and post procedure instructions Provides office support to meet the unit needs. Function as a point person, interacting in a courteous manner with patients, patient families, providers, nurses, administrative staff internal and external to HHC in the coordination of patient care, such as but not limited to, answering question, triaging calls, obtaining patient transport, required equipment and supplies, patient referrals, resolving registration and billing issues., etc. etc. Participates in Training/orienting/mentoring new employees as requested. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment. As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Requirements

High School Diploma
Two (2) years medical office experience, medical terminology
General understanding of optimal patient flow, imaging procedures and preps, and patient history requirements for imaging procedures.
Knowledge of the principles and practices of providing excellent patient/customer services and experience.
Working knowledge of medical terminology to include diagnosis and CPT codes and Medicare National Coverage Determination for insurance reimbursement requirement.
Demonstrates commitment to service excellence in daily contact with patients, physicians, co-workers and visitors
Demonstrates knowledge of required age-specific, gender, ethnic and cultural aspects in performance of duties to accommodate patient needs.
Ability to read and understand instructions and communicate effectively [written and verbal] in order to provide information and instructions.
Intermediate computer skills; excellent interpersonal skills
Ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction.

Nice To Haves

Associates Preferred
Preferred - Two years scheduling diagnostic imaging procedures

Responsibilities

Appropriately schedule and or reschedule departmental procedures according to specific modality protocols and patient care requirements, maintaining patient confidentiality in accordance with HIPAA guidelines.
Ensures completion and accuracy of provider's order in relation to requested appointment type for compliance/medical necessity and communicates discrepancies to provider office.
Register patient if required.
Obtains all relevant patient information, including current lab values and medication usage, current history and physical, as well as other pertinent medical history, necessary for ensuring patient safety and to obtain accurate diagnosis.
Obtains current, complete and accurate patient insurance information to ensure full reimbursement
Communicate, educate and instruct patients on detailed procedural preparations, provide complete instructions on specific aspects of their procedure and post procedure instructions
Provides office support to meet the unit needs.
Function as a point person, interacting in a courteous manner with patients, patient families, providers, nurses, administrative staff internal and external to HHC in the coordination of patient care, such as but not limited to, answering question, triaging calls, obtaining patient transport, required equipment and supplies, patient referrals, resolving registration and billing issues., etc. etc.
Participates in Training/orienting/mentoring new employees as requested.