Diabetes Care Phone Specialist - In Onsite/hybrid position

Edwards Health Care Services, Inc.•North Attleborough, MA

3d•Hybrid

About The Position

GEMCORE, including its division Edwards Health Care Services (EHCS), is a nationally recognized and fast-growing direct-to-home medical supply provider. EHCS specializes in high-quality medical and diabetes products, serving individuals with diabetes and other conditions for over 25 years. The company prides itself on personalized customer service and a simplified, seamless order process. The Diabetes Care Phone Specialist's primary role is to serve and create satisfied customers who will retain Edwards Health Care Services, Inc. for future healthcare product purchases, ensuring excellent customer service from start to finish. This role involves effective communication via telephone and email with customers and patients, requiring an outgoing personality and an eye for detail. This is a full-time, non-exempt hybrid position, with the office located in North Attleborough, MA.

Requirements

Excellent verbal and computer skills with the desire to communicate with customers and prospects a majority of each workday.
Effective at retaining and disseminating health insurance plan information.
Ability to learn the products and receive training through virtual methods.
At least 1+ year’s experience in a customer service organizations or healthcare environment.
Ability to thrive in a fast-paced multi-tasked environment.
Word processing skill of 40 WPM.
Detail oriented.
High School Diploma or GED Equivalent

Nice To Haves

Healthcare experience helpful but not necessary.

Responsibilities

Treat both new and existing customers like a family member.
Serve as inbound and/or outbound phone specialist for the Diabetes Care department.
Set-up new customer accounts for medical products service, such as diabetes supplies.
Support customers with concerns or questions to include training delays, warranties, and supply ordering issues.
Obtain insurance, referral, physician, and patient demographic information.
Effectively communicate with peers and other department personnel to make a positive impact.
Exercise discretion and judgement in obtaining prior authorization/pre-certification/pre-determination and Certificates of Medical Necessity per insurance requirements to determine shipment and billing.