AC&L CARE Phone Specialist

Guardian Life Insurance•Bethlehem, PA

22h•$49,260 - $73,890•Hybrid

About The Position

This CARE Specialist position is accountable for delivering exceptional consumer experiences through the work that we do. CARE expresses the emotion we want to generate, and it’s also an acronym for Communicate, Advocate, Respond, and Empower – the actions needed to show CARE. As a member of our CARE Team, you are a part of a dynamic group focused on achieving team goals and identifying ways to improve the consumer experience. As a CARE Specialist, you’re highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work, keep consumers informed during every step of handling their request, demonstrate genuine care, and actively engage with consumers to create meaningful and unexpected experiences. Guardian is seeking an Operational Specialist to provide industry-leading customer service to our field partners by handling inbound/outbound calls and team emails. You are a focused individual who is detailed oriented, consumer centric, and can develop relationships with our field partners and across the organization. You are motivated and inspired to do whatever it takes to positively impact our field partners, and comfortable communicating with producers, General Agents, and agency staff via various ways (e.g., email & phone). You are action-oriented with a strong desire and ability to learn and move quickly, inquisitive to ask questions to fully learn and comprehend your work, and careful to use procedures and focused on the details to ensure your work is accurate. You are thoughtful and accountable to commitments and deadlines, confident and able to utilize resources and use logic to solve problems quickly, and comfortable challenging status quo and offering new ideas and solutions. You are a proactive communicator who can give and receive positive, constructive, candid feedback, and highly focused on your own development and success, willing to accept stretch assignments, and create meaningful development and career plans based on your skill development needs.

Requirements

Bachelor’s Degree or 1- 2 years’ experience in a high-touch customer service environment.
Skill for a consumer-centric mindset; you know what it takes to deliver exceptional Wow experiences.
Capability to effectively communicate.
Strong organizational skills and attention to detail
Ability to use discretion and make decisions independently.

Nice To Haves

Insurance industry experience is a plus.
Knowledge of insurance products and/or financial services preferred.

Responsibilities

Handle AC&L’s #800 to support our field partners with their contracting and licensing questions.
Respond to all voicemails and emails within 24 hours.
Collaborate with your team, as necessary, to ensure that we are providing world class service to our customers.
Be the face of Guardian to our customers and end-users with a professional, positive attitude.
Be responsible for supporting producer contracting, licensing, appointments and FINRA registrations for the enterprise.
Partner with Guardian General Agencies to educate and train staff on processes and support the maintenance of their producers’ credentials.
Communicate approvals and /or requirements to all requestors.
Update all internal systems with accurate and timely information.
Adhere to compliance requirements by state and regulatory bodies.
Research state credentials and requirements as necessary
Reconcile producer appointment data with states.
Develop comprehensive knowledge of Guardian’s products and services.
Contribute to achieving team goals.

Benefits

Meaningful and challenging work opportunities to accelerate innovation in a secure and compliant way.
Competitive compensation package.
Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period.
Life and disability insurance.
A great 401(k) with company match.
Tuition assistance, paid parental leave, and backup family care.
Dynamic, modern work environments that promote collaboration and creativity to develop and empower talent.
Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best.
Employee Resource Groups that advocate for inclusion and diversity in all that we do.
Social responsibility in all aspects of our work. We volunteer within our local communities, create educational alliances with colleges, drive a variety of initiatives in sustainability.