AC Customer Care Speciali

Hulett Brand • West Palm Beach, FL

19h

About The Position

We are seeking a highly organized and customer-focused Administrative Coordinator to support daily operations, ensure efficient scheduling, and deliver excellent service to both customers and internal teams.

Requirements

• Proficiency in Microsoft Excel, Word, QuickBooks, and Google Calendar
• Strong ability to provide timely, high-quality customer service
• Proven ability to upsell products or services to existing customers
• Excellent communication and interpersonal skills
• Strong problem-solving abilities in customer service situations
• Fluent in English (written and verbal)
• Ability to manage multiple tasks and stay organized in a fast-paced environment
• Additional duties and responsibilities as assigned by management

Responsibilities

• Answer and manage incoming phone calls
• Schedule and coordinate routine maintenance appointments (comfort agreements)
• Confirm appointments with customers in advance
• Provide real-time updates to customers regarding schedule changes
• Communicate effectively with technicians about daily schedules
• Complete document scanning and maintain records
• Process permit paperwork and administrative documentation
• Monitor and respond to emails and mailbox correspondence
• Prepare and manage bank deposits
• Enter warranty information, invoices, and maintain accurate records
• Order materials and track inventory needs
• Contact customers regarding past due accounts and collect payments
• Support business growth through customer upgrades and new client acquisition
• Build strong relationships with internal teams and external customers
• Maintain and update Standard Operating Procedures (SOPs)
• Perform additional administrative duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees