DHS Coordinator I - Bilingual English & French

HireRight•Tulsa, OK

10d

About The Position

HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview Data Coordinator I will be responsible for processing and managing data and information provided as part of the delivery of Drug and Health Screening Services Interacts with various clients and vendors to facilitate timely resolutions and escalate issues as needed Works cross-functionally with other departments in the organization Must be bi-lingual in English & French

Requirements

Fully bi-lingual in English & French
High School diploma or GED required
Data Entry
Customer service phone skills
Attention to Detail
Ability to meet weekly productivity standards
Previous work experience in office environment preferred
Entry level for support roles with no or very little prior experience
Works on simple and repetitive routines in standardized work.
Acquiring basic skills of basic routine operations, following step-by-step procedures requiring little or no previous experience.

Responsibilities

Strong data entry both alpha and numeric
Strong attention to detail
Schedule/coordinate drug and health screening services requested by clients via work queue
Ability to follow NON-DOT and DOT Internal, State and Federally regulated guidelines as they pertain to drug and health screening services
Communicate internally and externally with clients and vendors
Liaison between clients and vendors
Ensure prompt and accurate response to clients-specific issues
Follow up on all requests to completion keeping client informed
Inbound and outbound calls / phone queue
Ability to meet weekly productivity standards
Continuous client and vendor education
Quickly learn job specific software
All other duties as assigned