Bilingual (English-French) Credit Collections Analyst
About The Position
Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. We are seeking a detailed-oriented and proactive Bilingual Credit Collections Analyst fluent in both French and English to join our finance team. The Credit Collections Analyst is responsible for collections of outstanding accounts receivable from the existing customer base, resolving customer billing problems and reducing accounts receivable delinquency from our French and English-speaking customers. This position is high volume, fast paced, large portfolio and will report to the Credit Supervisor.
Requirements
- Requires a bachelor's degree or an equivalent combination of education and experience.
- Bilingual - fluent in English and French
- Proficient in Microsoft Office and other productivity software systems
- Familiar with Quebec construction law and Letters of Privilege required on commercial projects
- Strong analytical, communication and organizational skills.
- Ability to create positive and constructive atmosphere in dealings with customers or sales force.
- Adaptable and flexible to change work priorities, handles pressure and demands.
- Analyze credit reports and financial statements to determine the degree of risk involved in extending credit.
- Courteous, professional, and helpful at all times.
- Team player.
Nice To Haves
- Working knowledge of SAP and Get Paid is an asset.
Responsibilities
- Handles assigned portfolio of accounts by applying company’s credit polices and procedures
- Communicates and educates external and internal customers on credit terms and payment options to ensure prompt collection of overdue accounts
- Works on weekly aging report and daily Get Paid collection to obtain satisfactory payment commitments
- Reconcile accounts by contacting customers or other departments to resolve billing or payment discrepancies
- Answers phone calls and provides resolution to customer’s inquires; generates account statements, invoices and other supporting documents as needed
- Remain in rollover phone system answering incoming calls
- Proactively reviews customer’s credit limit and reviews blocked orders for prompt release
- Review and approve Commercial Job Sheets. Have knowledge of Mechanics Lien Laws
- Negotiates payment options for customers with poor credit history or insufficient credit limit within established standards
- Maintains accurate and up to date notes on all customer’s accounts
- Reports on delinquent accounts and actions taken to resolve past dues
- Some travel involved
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
