Credit & Collections Analyst

Flow Control Group • Charlotte, NC

21h • Onsite

About The Position

We are seeking a highly motivated and detail-oriented Credit and Collections Analyst to join our team in our Charlotte, NC office. This is a permanent, full-time position reporting directly to the Supervisor of Credit and Collections. The ideal candidate will be a strong team player who can effectively manage and prioritize multiple responsibilities while maintaining a focus on delivering results.

Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field
• 3 to 5 years of experience in B2B collections
• Proficiency in Microsoft Office, with strong skills in Microsoft Excel

Nice To Haves

• Experience with Prophet 21 (P21) software is strongly preferred

Responsibilities

• Review and perform collections for an assigned portfolio of customer accounts
• Proactively follow up on high-value invoices via phone and email in alignment with team collection strategies to ensure timely payment
• Investigate and follow up on past due accounts to determine root causes
• Identify and implement strategies to improve customers’ DSO (Days Sales Outstanding) and reduce payment cycles
• Maintain accurate records, collection notes, and customer information in the Prophet 21 (P21) system
• Email monthly statements to customers within the assigned portfolio
• Review sales orders placed on credit hold and evaluate risk
• Assess payment history to determine credit hold status or credit limit adjustments
• Investigate and resolve unauthorized deductions in collaboration with the sales branch
• Establish repayment plans for delinquent accounts within policy guidelines
• Process customer credit card payments as required
• Develop and maintain strong partnerships with internal teams, including Sales, Cash Application, and Billing
• Build and nurture relationships with external customers, ensuring timely and professional communication

Benefits

• Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
• Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
• Training: FCG University learning and training platform available to all employees offering over 80k courses.
• Career Growth Opportunities: At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees