Credit & Collections Analyst

Graham Packaging • Lancaster, PA

2d

About The Position

The Credit & Collections Analyst is responsible for the implementation and coordination of credit and collections policies and procedures. Primary scope of responsibility is daily Accounts Receivable collection efforts. The position is responsible for a multi-million dollar receivable portfolio and must safeguard the company’s interest without compromising the customer’s goodwill. Has experience resolving high-volume discrepancies that warrant in-depth investigations and implementing process improvements. This individual must have commercial experience.

Requirements

• Energetic, eager to learn, process-improvement driven, well organized and self-motivated.
• Experience in dealing with large customers on a commercial level.
• Good computer and typing skills.
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
• Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Able to work independently and complete assignments within parameters of provided instructions, prescribed routines and standard practices.
• Collaborates well with others, proactively contributes to group objectives and volunteers to help others.
• Bachelor degree in Business Administration, Accounting or Finance preferred
• Five + years of credit and collections experience, including the evaluation of customer credit
• Working knowledge of SAP business system software is strongly preferred
• Proficient in Microsoft Office applications (Word and Excel) a plus
• Exposure to international collections a plus

Responsibilities

• Help design, implement and continuously improve the collections process to minimize collection risk while maintaining the customer relationship.
• Provide support to internal customers (Sales Service Reps and Account Managers) through meaningful metrics, standard reports, credit evaluation and collections trends.
• Monitor US & Canadian AR aging reports for assigned customers.
• Expedite collection of receivables for assigned accounts.
• Remove roadblocks through cooperative problem resolution and relationship building.
• Ensure payment remittances are received and processed in a timely and accurate manner.
• Collaboratively work with the AR Cash Applications Analyst to ensure payments or credits on account that are unapplied to invoices are researched and resolved timely.
• Use spreadsheets to analyze discrepancies between customer and company receivable details.
• Communicate with Sales Service Reps and Account Managers to provide information on customer delinquencies and credit issues and participate in the development and implementation of solutions.
• Access and understand D&B and CRM credit reports and provide credit-related input to Management for customer decisions.
• Communicate with customers and document the information obtained from these communications.
• Willingness to cross-train and serve as a backup for the essential functions of other teammates.

Benefits

• Benefits include medical, dental, vision and basic life insurance.
• Employees are able to enroll in the company’s 401K Employee Saving Plan and may participate in its Employee Wellness Program.
• Employees will also receive paid time off in accordance with company policy and state law requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level