DFS Manager - Loans and Savings, TZ
About The Position
Product Development & Management Design, develop, and enhance digital loan and savings products tailored to various customer segments. Manage the end-to-end product lifecycle, including ideation, business case development, launch, and post-launch optimization. Ensure products are compliant with regulatory requirements and aligned with risk and credit policies. Performance Monitoring & Optimization Track product performance using key metrics (e.g., uptake, usage, delinquency, savings growth). Analyze customer behavior and market trends to inform product improvements and innovation. Drive initiatives to increase product adoption, usage, and customer satisfaction. Innovation & Digital Transformation Identify opportunities to digitize and automate lending and savings processes. Collaborate with fintech, technology partners, and internal teams to introduce innovative features and delivery channels. Support the integration of alternative data and credit scoring models to expand access to credit. Stakeholder Engagement Work closely with Risk, Credit, IT, Operations, Marketing, and Business Units to ensure seamless product delivery. Engage with regulators and industry bodies to stay abreast of policy changes and innovation opportunities. Customer Experience & Insights Champion customer-centric design and continuous feedback loops. Conduct market research, customer surveys, and usability testing to refine product offerings.
Responsibilities
- Design, develop, and enhance digital loan and savings products tailored to various customer segments.
- Manage the end-to-end product lifecycle, including ideation, business case development, launch, and post-launch optimization.
- Ensure products are compliant with regulatory requirements and aligned with risk and credit policies.
- Track product performance using key metrics (e.g., uptake, usage, delinquency, savings growth).
- Analyze customer behavior and market trends to inform product improvements and innovation.
- Drive initiatives to increase product adoption, usage, and customer satisfaction.
- Identify opportunities to digitize and automate lending and savings processes.
- Collaborate with fintech, technology partners, and internal teams to introduce innovative features and delivery channels.
- Support the integration of alternative data and credit scoring models to expand access to credit.
- Work closely with Risk, Credit, IT, Operations, Marketing, and Business Units to ensure seamless product delivery.
- Engage with regulators and industry bodies to stay abreast of policy changes and innovation opportunities.
- Champion customer-centric design and continuous feedback loops.
- Conduct market research, customer surveys, and usability testing to refine product offerings.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
