DF SUM AY25/26 Financial Aid Communications and Outreach
About The Position
The Financial Aid Communications student worker plays an integral role assisting the Financial Aid Planning Team. You will be reporting directly to the Supervisory Financial Aid Counselor in the Office of Financial Aid and working directly with our professional counseling staff. Depending on time of year, you will be assisting with responding to incoming emails from our sponsored email account, providing front desk coverage to greet incoming student and families to our office, assisting with outbound call projects to students to help discuss general financial aid updates or explain missing documents, accepting incoming phone calls and interact with the student body assisting with financial aid concerns on their account, and attend financial aid outreach events to help provide your own unique student perspective with prospective students and/or families. Additional Job Responsibilities – Maintain positive and proactive customer service behaviors at all times Ability to move efficiently between multiple tasks To learn and remember complicated procedures and policies Ability to work well without close supervision after receiving instructions To be punctual, dependable, and honest Answers questions, both directional and informational, in a friendly, patient manner Ability to communicate clearly and efficiently with customers Appropriate attire for front desk services
Requirements
- You must have a willingness to learn and retain federal, state and Regis University financial aid regulations and adhere to FERPA guidelines.
- You must demonstrate excellent attention to detail, organization, and excel in written and oral communication.
Responsibilities
- Assisting with responding to incoming emails from our sponsored email account
- Providing front desk coverage to greet incoming student and families to our office
- Assisting with outbound call projects to students to help discuss general financial aid updates or explain missing documents
- Accepting incoming phone calls and interact with the student body assisting with financial aid concerns on their account
- Attend financial aid outreach events to help provide your own unique student perspective with prospective students and/or families
- Maintain positive and proactive customer service behaviors at all times
- Ability to move efficiently between multiple tasks
- To learn and remember complicated procedures and policies
- Ability to work well without close supervision after receiving instructions
- To be punctual, dependable, and honest
- Answers questions, both directional and informational, in a friendly, patient manner
- Ability to communicate clearly and efficiently with customers
- Appropriate attire for front desk services
Benefits
- This position is benefits-eligible for workers’ compensation and will receive 1 hour of paid sick leave for every 30 hours worked, up to a maximum of 48 hours per year.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
Education Level
No Education Listed
