DevOps Lead Engineer
About The Position
Unlock your potential with Quantum ePay® We're a full-service financial technology provider that helps businesses lower costs, earn more, and improve their quality of life. We offer truly innovative payment processing solutions and an ever-expanding line of products to boost productivity, enabling our clients to operate efficiently and effectively in confidence. We're seeking a DevOps Lead Engineer to take ownership of day-to-day DevOps operations and production reliability for our core systems. This role is hands-on and execution-focused, responsible for ensuring system availability, leading incident response, improving observability, and driving operational maturity across our infrastructure. You'll work closely with Engineering, Product, and Support teams to keep our platforms stable, performant, and resilient as we scale.
Requirements
- 5+ years of experience in DevOps, production engineering, or related roles.
- Prior experience leading or acting as a senior technical owner for production systems.
- Strong hands-on experience with AWS and production monitoring/alerting.
- Proven experience supporting high-availability, customer-facing platforms.
- Strong written and verbal communication skills.
Nice To Haves
- Experience in fintech, payments, or regulated environments.
- Familiarity with event-driven architectures (e.g., Kafka).
- Experience with CI/CD, automation, and infrastructure-as-code.
- Experience owning on-call rotations, SLAs, and reliability metrics.
Responsibilities
- Lead day-to-day DevOps and production support, ensuring system availability, performance, and reliability.
- Drive incident resolution, root cause analysis, and long-term remediation.
- Maintain and improve runbooks, SOPs, and escalation paths.
- Continuously reduce MTTR (mean time to resolution) through tooling, automation, and process improvements.
- Design and maintain monitoring, logging, and alerting across infrastructure and applications.
- Optimize observability using tools such as AWS, Sentry, Grafana, Airflow, and Kafka.
- Ensure alerts are actionable and dashboards provide real-time operational visibility.
- Lead incident response and on-call coordination, including severity classification and real-time resolution.
- Own post-incident reviews and corrective action tracking.
- Monitor and report on MTTR, incident trends, and system availability.
- Partner with engineering teams to improve resilience and fault tolerance.
- Serve as the primary operational liaison between DevOps, Engineering, Product, and Support.
- Provide clear, concise incident and operational summaries to leadership.
- Improve DevOps workflows, incident tracking, and documentation using Jira and Confluence.
- Ensure client-impacting issues are prioritized, resolved, and communicated effectively.
Benefits
- This role includes biannual profit-sharing bonuses as part of a total compensation package, in addition to a full range of medical, dental, retirement planning, and other benefits.
- Flex PTO!
- New state-of-the-art, open-concept facility with stand-up desks, balance boards, stationary bikes, and more!
- Work hard, play hard culture!
- Monthly Beer Socials and BBQs!
- Proven "promote from within" mentality!
- Medical, dental, vision, acupuncture, and chiropractic
- 401k Safe Harbor; 100% employer match processed semi-monthly, up to 4%
- Profit Sharing; paid on a biannual basis
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
