Development Support Assistant

Illinois State•Normal, IL

5d•$15•Onsite

About The Position

The Development Support Assistant will provide front desk coverage and administrative support to Development and University Advancement. This position plays a key role in maintaining an organized, welcoming, and efficient office and building environment while assisting with projects, communications, and team engagement efforts.

Requirements

Customer Service: Demonstrates professionalism and a welcoming demeanor when interacting with visitors, staff, and campus partners.
Attention to Detail: Ensures accuracy and thoroughness when completing tasks and projects.
Communication: Strong written and verbal communication skills to effectively engage with visitors, staff, and campus partners.
Organization: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Problem-Solving and Independence: Able to identify solutions, research information, and complete tasks independently while maintaining accuracy and timeliness.
Collaboration: Works well in a team environment with staff, faculty, and fellow student workers.
Willingness to Learn: Demonstrates curiosity and an eagerness to learn about University Advancement, fundraising, and engage in professional development opportunities.
Must be able to complete the following with or without a reasonable accommodation: -Effectively communicate on a daily basis

Nice To Haves

Prior experience in a customer service, office, or administrative support role.
Familiarity with Microsoft Office tools, including Excel, Word, Teams, and Outlook.
Experience assisting with event planning or coordination.
Ability to maintain confidentiality when handling sensitive information.
Interest in higher education, communications, or fundraising.

Responsibilities

Serve as a point of contact at the Development office and Alumni Center by greeting visitors, answering general questions, directing inquiries to appropriate staff, and providing guests with directional assistance for meetings and events in the building.
Provide front desk and administrative support, including managing mail and deliveries, maintaining office supplies, and keeping shared spaces organized and welcoming.
Monitor the Development team’s shared inbox and phone line, forwarding or responding to inquiries as appropriate, and assist with website updates.
Contribute to internal communications by helping prepare donor birthday cards, posting announcements on Microsoft Teams, and assisting with donor fulfillment tasks when needed.
Support planning and execution of Development team bonding events, including brainstorming ideas, coordinating logistics, and communicating details with staff.
Work alongside University Advancement teams to assist with projects and tasks, learn and follow their processes, and support timely and accurate completion of work.
Attend meetings and events aligned with personal semester goals to support professional development and preparation for life after graduation.