Development Operations Specialist

Michigan Virtual•Lansing, MI

15h•$61,200 - $68,300•Hybrid

About The Position

The Development Operations Specialist supports the efficient, consistent, and high-quality execution of operational processes within the Instructional Product Development (iPD) department. Working closely with the Process and Operations team, including project managers, this role supports systems, workflows, documentation, and quality processes that enable teams to work effectively across tools and platforms. The Development Operations Specialist serves as a key operational and systems support resource, helping to maintain stability, clarity, and continuity across processes while supporting ongoing improvement efforts. This position requires strong systems thinking, attention to detail, and the ability to work independently.

Requirements

Bachelor’s degree and relevant experience in education, technology, project management, or related fields, or equivalent combination of education and experience.
0 - 2 years demonstrated experience supporting operational processes, systems, workflows, or projects in a complex organizational environment.
Experience using project or task management software to coordinate work, track progress, and support team workflows.
Experience managing and organizing large volumes of digital files, shared resources, or system-based documentation.
Experience gathering requirements, maintaining documentation, or supporting process improvement initiatives.
Experience managing multiple priorities, adapt to changing conditions, and bring work to completion.
Demonstrated ability to use AI-powered tools to support content creation, organization, and workflow efficiency.
Excellent organizational skills and ability to manage complex operational responsibilities.
Strong written and verbal communication skills.
Systems thinking and analytical problem-solving skills, including the ability to assess how tools, data, and workflows interact and identify underlying causes of issues.
Technical learning agility, with the ability to learn new platforms and workflows through exploration, testing, and application.
Ability to coordinate workflows and recurring processes across teams.
Data literacy, including experience working with structured data in spreadsheets, lists, forms, or dashboards and verifying data accuracy.
Working knowledge of artificial intelligence (AI) tools and applications relevant to the role, with the ability to use AI appropriately to support productivity, create new value, strengthen human connections, and improve work processes.
Attention to detail and commitment to accuracy, consistency, and quality.
Ability to work independently, prioritize work effectively, and execute responsibilities in a remote environment.
Demonstrated ability to collaborate with cross-functional teams.

Nice To Haves

3 - 5 years experience supporting digital platforms, enterprise systems, or organizational tools.
Experience supporting quality assurance, review processes, audits, or compliance-related workflows.
Experience with reporting, dashboards, automation tools, or system integrations.
Experience creating or maintaining internal documentation, templates, or process guides.
Experience supporting cross-functional teams in an operational or systems-focused role.
Familiarity with learning management systems or digital learning platforms.
Familiarity with project management, reporting, or operational tools.
Ability to bring structure and clarity to evolving processes.
Interest in improving operational efficiency, documentation, and system sustainability.
Ability to support teams by creating dependable workflows and guidance.

Responsibilities

Support and maintain operational processes, workflows, and documentation for the Instructional Product Development department.
Support the department by maintaining systems, tools, documentation, and reporting that enable effective project execution.
Support internal and external quality assurance and audit processes, including documentation, scheduling, and coordination.
Establish and maintain consistent organizational structures for shared files, templates, documentation, and resources.
Support the administration and ongoing maintenance of departmental tools and platforms, including access, configuration, and system organization.
Leverage AI tools, where appropriate, to enhance efficiency and creativity in daily workflows, while exercising professional judgment to ensure accuracy, ethics, and data privacy.
Assist with data collection, validation, reporting, and dashboard maintenance to support operational visibility and decision-making.
Coordinate recurring workflows and cross-team processes, ensuring timelines, dependencies, and deliverables are met.
Investigate and support resolution of system, workflow, or process-related issues in collaboration with internal teams.
Create and maintain internal documentation, job aids, and process guidance to support continuity and reduce reliance on institutional knowledge.
Support onboarding and training for team members by ensuring access to tools and documentation and providing process guidance as needed.
Participate in departmental and organizational meetings and professional learning activities as required.
Perform other duties as assigned.