Development Operations Manager

HAYMARKET CENTER•Chicago, IL

22m

About The Position

The Development Operations Manager plays a critical role in building and sustaining a robust donor pipeline through strategic data management, analysis, and annual fund program oversight. This position serves as the backbone of the Development team's operations, leveraging data-driven insights to identify opportunities for donor acquisition, retention, and growth. The ideal candidate is both analytically minded and relationship-oriented, with a passion for advancing Haymarket Center's mission.

Requirements

Bachelor’s Degree plus 3 years development operations experience
Demonstrated experience with CRM databases and data management (Blackbaud/Raiser's Edge specifically)
Strong analytical skills with the ability to translate data into actionable strategy.
Excellent attention to detail and organizational skills.
Strong written and verbal communication skills.
Ability to work both independently and collaboratively in a team environment.
Commitment to Haymarket Center's mission.

Responsibilities

Serve as the primary administrator of the CRM database, ensuring data integrity through accurate entry, regular audits, and system optimization.
Build and maintain queries, reports, and dashboards to track key performance indicators and inform fundraising strategy.
Analyze donor data to identify trends, segment donors, and uncover opportunities for cultivation, including monthly giving programs, donor societies, and major gift prospects.
Develop donor profiles and conduct prospect research to support pipeline development and moves management.
Facilitate monthly reconciliation with Finance/Accounting to ensure accurate revenue reporting.
Manage annual fund programs, including recurring donors, tribute donors, matching gifts, and new donor acquisition, with a focus on expanding and deepening donor engagement.
Design and implement data-informed strategies to grow and nurture the donor pipeline at all giving levels.
Oversee the acknowledgment process, ensuring timely and personalized donation acknowledgments, tribute notifications, and annual statements.
Generate creative ideas and identify innovative approaches to strengthen fundraising efforts.
Serve as the primary liaison with the CRM vendor, managing system updates, troubleshooting, and staff training.
Develop and manage online forms and giving pages to enhance the donor experience.
Collaborate with the Development team to support special events, community outreach, and overall fundraising initiatives, representing Haymarket Center in the community as needed.