Development Operations Coordinator

Jhpiego•Baltimore, MD

9h•$47,193 - $57,443

About The Position

The Development Coordinator supports Jhpiego’s philanthropic goals and mission by managing the day-to-day operations of the individual and foundation giving programs. This includes maintaining accurate donor records, processing gifts, producing reports, and assisting with prospect research and donor stewardship activities. The position ensures data integrity and operational excellence within Jhpiego’s fundraising systems and provides essential support for the team’s cultivation, solicitation, and stewardship efforts.

Requirements

Bachelor’s Degree with 1–3 years of experience in nonprofit development, fundraising operations, data management, or related field. Relevant internships or hands-on experience with donor databases will be considered.
Experience working with fundraising databases; familiarity with Blackbaud products (Raiser’s Edge) preferred
Willingness and ability to learn new systems and tools quickly.
Experience with peer-to-peer or online fundraising tools (e.g., TeamRaiser, JustGiving)
Strong Excel skills and proficiency in other Microsoft Office programs (Word, Teams, Outlook)
Strong analytical skills with the ability to organize, interpret, and present data clearly
Excellent attention to detail, organization, and follow-through
Strong interpersonal and communication skills, with the ability to work collaboratively across teams
Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment
Commitment to confidentiality and ethical handling of donor information
Ability to travel up to 5% of the time

Nice To Haves

Coursework or certification in fundraising, data analytics, or CRM management
3+ years of experience supporting individual or foundation fundraising programs

Responsibilities

Database Management & Gift Processing Serve as primary administrator for Jhpiego’s Raiser’s Edge database in collaboration with other development team members.
Enter and maintain accurate and complete donor and gift records.
Process all gifts, pledges, matching gifts, and sponsorships, ensuring proper coding and acknowledgment.
Administer campaign and appeal codes and maintain soft crediting and relationship records.
Maintain and update the systems and gift processing manual.
Ensure data integrity, confidentiality, and adherence to Jhpiego’s data protocols.
Reconcile gift entries with Finance and ensure all transactions are audit-ready.
Reporting & Analysis Develop, maintain, and produce reports, queries, and dashboards for fundraising performance and donor trends.
Prepare weekly gift and donor reports and share with the Development team.
Generate donor lists for appeals, events, newsletters, and recognition publications.
Provide ad hoc data and reporting support for fundraising campaigns and leadership requests.
Prospect Research & Data Insights Conduct prospect research using tools such as iWave and public databases .
Compile donor profiles and briefings for leadership and frontline fundraisers.
Identify new donor prospects and analyze wealth capacity and philanthropic interests.
Track donor engagement and stewardship touchpoints in Raiser’s Edge to support cultivation strategies.
Systems Management & Integration Support the integration of online giving platforms (Luminate Online, TeamRaiser, etc.) into Raiser’s Edge.
Support testing and implementation of new fundraising technologies and contribute ideas for process improvements.
Collaborate with IT and external vendors to ensure data accuracy and system optimization.
Maintain compliance with data privacy and security standards.
Donor Stewardship & Team Support Assist with drafting, preparing, and mailing donor acknowledgment letters and stewardship materials.
Track donor recognition activities and event participation.
Support planning and follow-up for donor meetings and engagement events.
Provide administrative and logistical support to the Manager, Philanthropy, and broader Development team as needed.
Support implementation and reporting of digital fundraising campaigns in collaboration with Marketing & Communications.
Contribute to a collaborative, positive, and donor-centered culture within GECO.