Development Officer for Donor Relations

NORTON MUSEUM OF ART INC•West Palm Beach, FL

About The Position

The Development Officer for Donor Relations is a full-time, exempt position reporting to the Director of Donor Engagement (DODE). The role is responsible for the management and growth of the Museum’s Upper-Level Membership program, including the Norton Circle Membership levels ($2,500 - $10,000 annually), as well as the Emerging Collectors Council. The Development Officer for Donor Relations will set and achieve annual revenue and retention goals, oversee program expenses, plan and implement exclusive benefits and engagement opportunities, and provide exceptional customer service to cultivate lasting relationships with high-level members and donors. As a member of the Donor Engagement team, this position collaborates closely with the Individual Giving, Institutional Giving, Member and Visitor Experience, and other internal teams to identify opportunities for new member cultivation, steward existing supporters, and strengthen long-term donor relationships.

Requirements

BA/BS degree required
Proficient in Microsoft Office applications, including database management (Altru proficiency a plus)
Excellent written, verbal, and communication skills with the ability to interact and integrate with a wide range of individuals. Experience working with external stakeholders such as consultants, partner organizations, and members of the community.
Ability to convey a positive and professional image, especially in high-pressure situations
Self-starter with the ability to prioritize, multi-task, and excel in a fast-paced environment
Good decision making and problem-solving skills
Demonstrate the highest level of personal and ethical standards
Attention to detail and accuracy in performance
Ability to meet and impose deadlines, working with minimal supervision
Ability and willingness to work extended hours, including nights and weekends as needed
Willingness to monitor personal and shared email inboxes after hours and on weekends

Nice To Haves

Three or more years in a related role preferred, but not required
Museum or cultural institution experience preferred, but not required

Responsibilities

Management of the Museum’s Upper-Level Membership program, including the Norton Circle levels (Donor, Benefactor, and Director) and the Emerging Collectors Council, inclusive of the following:
Fulfillment of Upper-Level Membership materials (Norton Circle, Curatorial Councils, and Emerging Collectors Council)
Renewal notices/outreach to existing Upper-Level Members
Monitoring program performance to ensure quarterly and annual revenue and retention goals
Actively support the donor pipeline in collaboration with the DODE, Individual Giving, and Member and Visitor Experience teams by identifying opportunities for member cultivation, upgrades, and deeper donor engagement
Maintain and execute a regular calendar of personalized donor touchpoints, including phone calls, individualized email outreach, and in-person meetings, to strengthen relationships and increase retention and commitment
Partner with the DODE to evaluate, refine, and expand the Upper-Level Membership program, including setting and achieving revenue goals managing program budgets, and recommending strategic enhancements
Collaborate with the DODE to create a strategic suite of member benefits and exclusive engagements that attract new upper-level members, retain current upper-level members, and create incentives for upgrades
Collaborate with the Institutional Giving team on acquiring and stewarding membership partnerships with new developments in the West Palm Beach area.
Work with Member + Visitor Experience team to create a system to regularly audit member data to maintain database hygiene and produce membership mailing lists by utilizing database query functions. Utilize knowledge of Altru queries, membership reports and other tools to create budget estimates for Membership revenue, specifically within the Norton Circle levels
Oversee the exclusive engagements for Norton Circle Members + the Emerging Collectors Council, including Norton Circle Welcome Lunches, Emerging Collectors Council Events and/or Meetings, etc.
Work closely with the Development Officer for Donor Events and/or the Event Services team in updating pertinent details for event coordination (guest count, timing changes, décor elements, etc.)
Work closely with Museum’s Curatorial Team in developing the Emerging Collectors Council season of events and coordinating acquisition efforts
Develop, write, and review donor-facing communications and marketing materials, including seasonal schedules, membership benefit materials, and digital newsletters, ensuring accuracy, clarity, and alignment with Museum branding standards
Support stewardship and post-event strategies for major Museum fundraising initiatives, including the annual Gala
Work synergistically with all departments of the Museum to create a seamless event experience for event attendees, staff, and Museums visitors
Assist with maintenance of constituent records in the Museum’s database for accuracy
General administrative tasks, including answering phones, and managing multiple email accounts
Handle confidential and sensitive information appropriately
Work with Donor Engagement team members on tracking and reporting, as needed
Attend evening and weekend events/fundraising activities and assist as needed
Other duties, as assigned

Benefits

Medical, Dental, Vision, Worksite plans & Additional Life Insurance
Basic Life Insurance and AD&D, employer paid
Short-term Disability Insurance, employer paid
Flexible Spending Accounts and Health Savings Accounts
401(k) retirement plan and 2% employer match
Considerable paid time off, plus 4 additional discretionary days, and 9 recognized holidays
Flex Work options; hybrid & flexible schedule after an employee’s 90-day probationary period. NOTE: FlexWork is not suitable for all positions.
20% discount for staff in the Museum store
10% discount at The Restaurant
Membership to the ROAM Museum network