DEVELOPMENT OFFICE MANAGER

CHILD CRISIS ARIZONA•Mesa, AZ

1d•Onsite

About The Position

Since 1977, Child Crisis Arizona has been dedicated to preventing and intervening in child abuse and neglect, while fostering strong, resilient families. Their mission is to provide children and youth in Arizona a safe environment, free from abuse and neglect, by creating strong and successful families. The Development Office Manager is an administrative role focused on ensuring the efficiency and smooth operation of the Development & Communications Department's processes. This position does not involve frontline fundraising or managing a donor portfolio but requires a deep understanding of how a high-performing development department functions. Reporting to the Sr. Vice President of Development & Communications, this role is responsible for overseeing department systems, processes, deadlines, and internal coordination. The Development Office Manager ensures work is completed accurately and on time, holds team members accountable, and develops repeatable, sustainable, and automatable systems. The role includes employee supervision responsibilities and serves as the primary liaison between the Development and Finance departments.

Requirements

Strong project management and organizational skills, with ability to manage multiple deadlines.
Excellent communication and collaboration skills.
3-5 years of experience in nonprofit operations or similar systems-focused role.
Proficiency in database systems and CRM reporting functions.
Proficiency in Microsoft Office Suite, especially Excel.
Experience using AI for day-to-day tasks, improving efficiency.
Must be at least 21 years of age.
Must possess or obtain a valid Level One Fingerprint Clearance Card prior to employment.
Must have a valid Arizona Driver’s License and a clean driving record for the past 5 years.

Nice To Haves

Bachelor’s degree in Nonprofit Management, Business Administration, or related field

Responsibilities

Follows, refines, and manages systems that support efficient workflows across fundraising, donor stewardship, and communications.
Tracking proposals, reporting, and deliverables to ensure consistency and timeliness.
Oversees regular internal database reviews to maintain high data integrity and donor information accuracy.
Maintain and update internal documentation, templates, and shared resources that promote efficiency and accountability.
Produces and reviews dashboards and performance reports to evaluate fundraising progress, donor retention, and campaign effectiveness.
Analyzes performance trends and makes recommendations to improve departmental efficiency and donor stewardship.
Leads the department’s data integrity strategy, ensuring timely and accurate entry and reporting within donor databases (Raiser’s Edge, etc.).
Provides direct supervision and guidance of assigned department staff.
Ensure assigned staff have clear goals, timelines, and expectations, ensuring alignment with department priorities and organizational direction.
Fosters a culture of accountability, collaboration, and continuous improvement focused on quality, timeliness, and donor experience.
Acts as the department’s operational hub—ensuring all projects and initiatives are on track, coordinated, and executed with excellence.
Serves as the primary liaison between Development & Communications and Finance departments to ensure collaboration and clarity on processes and timelines.
Partners with Finance to ensure all gifts are accurately entered, reconciled, and acknowledged while maintaining exceptional donor communications.
Supports the Grants Manager by coordinating budgets, outcomes, and supporting documentation for grant proposals and sponsorship submissions.
Provides operational oversight to ensure all cross-departmental projects meet deadlines, budget requirements, and quality standards.