Development Manager – Customer Engagement Systems (Voice, SMS, Lifecycle)

Symple Lending•Tampa, FL

1d•Onsite

About The Position

We are hiring a hands-on engineering leader to own and scale our customer engagement systems across voice, SMS, and lifecycle channels. This role sits at the intersection of engineering, sales, and marketing, with direct ownership over the systems that drive speed-to-lead, contact rates, and conversion performance. You will lead a small team while remaining deeply involved in system design, integrations, and real-time decisioning. This is a high-impact role where performance improvements directly translate to revenue.

Requirements

Strong hands-on engineering experience (APIs, AWS, event-driven systems)
Experience working with: Voice / telephony systems, SMS platforms and messaging workflows, Outbound sales or lead nurturing systems
Familiarity with high-volume contact center or outreach environments
Proven ability to improve: Speed-to-contact, Engagement rates, Conversion performance
Prior experience leading or mentoring engineers
Ability to operate in a fast-moving, performance-driven environment

Responsibilities

Lead engineering for voice, SMS, and lifecycle engagement systems
Design and optimize speed-to-lead, call routing, and contact strategies
Build and scale: Outbound dialing systems, SMS workflows and messaging logic, Real-time engagement and routing systems
Integrate with platforms such as: Twilio, Dialpad, SalesMessage, Other telephony and messaging tools
Partner closely with Sales and Marketing to improve conversion outcomes
Own system performance including: Uptime, Reliability, Observability and monitoring
Continuously identify bottlenecks and implement improvements in engagement flows