DEVELOPMENT ASSISTANT

Anti-Cruelty•Chicago, IL

About The Position

The Development Assistant provides support for all donor-related activities. Key responsibilities include maintaining the donor management system; ensuring accurate and timely gift recording; acknowledgment and reporting; supporting the execution of fundraising and stewardship events; supporting select special development programs; and serving as an advocate for a culture of philanthropy that supports the best interests of the AC and our donors.

Requirements

Working knowledge of Raiser’s Edge or other CRM software;
Comfortable with phone communication and assisting constituents with donations;
Serve as a positive and outgoing brand ambassador for the AC;
Proficient with online office platforms and tools;
Promote a collegial atmosphere within the organization, working cooperatively with all staff to raise the profile of the organization to meet the overall financial and advancement goals;
Ability to interact courteously and respectfully with supervisors, fellow employees, donors, volunteers, and visitors;
A sense of urgency and thoughtful communications;
Ability to perform a variety of administrative support assignments requiring independent judgment and discretion;
Ability to troubleshoot technical challenges within CRM and other databases and seek efficient solutions and efficient processes;
Ability to organize tasks and time to ensure timely completion of all projects;
Ability to understand and carry out oral and written directions;
A positive attitude and interest in the work and mission of the AC;
A love of animals.
Minimum of 3 years of experience in a related job discipline.
Experience working in a complex and responsible administrative support role in a fast-paced office environment;
Great attention to detail and proof-reading ability;

Nice To Haves

Bachelor’s degree preferred.
Knowledge of CRMs preferred; working knowledge of Raiser’s Edge and NXT a plus.

Responsibilities

Upholds the PETS Work Culture Agreement through Praise, Engagement, Trust, and Support.
Accurately enter all donations, event revenue, and contributions including white mail, credit cards, EFTs, and in-kind gifts in Raiser’s Edge in a timely manner;
Work with the Manager of the Donor Operations and Accounting Department to maintain the integrity and accuracy of the database;
Prepare and process appropriate donation acknowledgments/tax receipts for donations $250+ including tribute gifts;
Prepare and process tribute gifts and send out tribute acknowledgement letters/cards in a timely manner;
Coordinate and support the execution of select development programs including vehicle donations; Amazon, Chewy, and Walmart wish lists; other donation drives;
Monitor, process and acknowledge gifts through online giving portals in a timely manner;
Record, facilitate, process, and acknowledge in-kind donations;
Support fundraising activities by providing reports and other metrics to inform data-driven decisions and the quarterly board report;
Enters new records for prospects, event invitees, and other new constituent records as needed;
Assists with the reconciliation of gifts with the Accounting Department at the end of each month as well as at the end of the fiscal and calendar years;
Provide support as needed for major fundraising and donor stewardship events;
Support the Mission Advancement team as needed for outreach opportunities;
Monitor and respond to AC development emails and phone calls, and provide administrative support;
Work on special projects or other assignments as needed;
Cross-train on tasks and assignments of the Donor Operations Manager.