Developer Support Programmer

CD PROJEKT RED•Boston, MA

12h•$65,400 - $108,900•Hybrid

About The Position

CD PROJEKT RED is looking for a Developer Support Programmer to join our team and contribute to supporting major AAA titles and their backend services. The responsibilities will cover day-to-day support to internal developers on our pipeline and build processes. A positive DSP minimizes friction—such as slow feedback loops or high cognitive load—enabling developers to work efficiently, stay in a flow state, and feel productive.

Requirements

Minimum 2 years experience in technical support/IT, DevOps, or software engineering environment.
Hands-on involvement with ticketing systems, knowledge bases, or live service operations.
Understanding of software development processes, version control systems (Perforce/Git), and build/deployment pipelines.
Familiarity with DevOps practices, CI/CD pipelines, and cloud-based services.
Troubleshooting and problem solving abilities across diverse tech stacks.
Great communication skills with the ability to explain technical issues clearly.
User-focused mindset with patience and empathy for end users.
Ability to prioritize tasks, manage multiple requests, with frequent context switching.

Nice To Haves

Experience with supporting Unreal projects.
Familiarity with C# and Python.
Onsite preferred but not required.

Responsibilities

Act as the first point of contact for developers’ day-to-day questions, technical problems, and help requests around DevOps services and our pipeline tools.
Resolve common issues independently while escalating complex issues to the appropriate teams.
Provide support - by way of features, prototypes, and communication- across the full technology stack, directly and indirectly related to the DevOps services and pipelines.
Create, maintain, and share documentation (FAQs, guides, best practices) to help development teams work more efficiently.
Support teams through knowledge-sharing initiatives and proactive guidance.
Deliver structured reporting to the team on dev (and live) service problems, recurring incidents, and areas for improvement.
Collect and analyze user feedback to identify recurring issues, ensuring timely escalation and tracking.

Benefits

Company-paid medical healthcare (dental, vision, and mental).
Free mental health support, including access to counseling, psychiatric care, and a variety of well-being webinars.
Paid leave — 26 days of vacation, 10 sick days, & 12 calendar holidays per year.
401K with employer matching.
Lifestyle Spending Account (LSA) – $100 per month to use towards fitness, wellness, internet, home office equipment, learning, streaming services, and more.
Menstrual leave — employees who menstruate can take one extra day off when experiencing period pain.
RED Parents Network — support for working parents, including childcare benefits, and family-friendly events.
Flexible working hours.
Trainings, lectures, and courses — internal workshops, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available.
A welcome pack filled with goodies — to help you feel right at home once you join the team.
Dog-friendly office — bring your pooch with you and look after them while working! There’s always a furry friend or two to meet.
Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.
No dress-code — we like to keep it casual.