Programmer - Application Developer

Milbank LLP•New York, NY

18h

About The Position

Develop, enhance, and support ServiceNow workflows and automations that integrate systems including Workday, One Identity, Entra, CMDB and asset management. This role designs and implements agentic/AI-enabled workflows in ServiceNow to automate triage, fulfillment, and user support experiences while maintaining control, auditability, and security. This is achieved by building reliable, secure, and auditable workflows using Flow Designer/IntegrationHub and scripted components where required.

Requirements

Extensive ServiceNow development experience, including Flow Designer, JavaScript, IntegrationHub, platform architecture, and REST/SOAP API integrations
Experience developing agentic AI workflows
Strong understanding of Web Services, RESTful APIs, and SOAP APIs
Proficiency with Azure SQL and T-SQL (database design, stored procedures, user-defined functions, integrated security)
Experience with Visual Studio or similar development platform and Git version control
Full SDLC experience (design, implementation, testing, deployment, documentation)
Proficient with Postman for testing APIs
Experience with CI/CD for deployment
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
High attention to detail
Quick learner with adaptability to new technologies
Ability to work independently and collaboratively
Bachelor's degree in Computer Science, Information Technology, or related field
Minimum 2 years of professional software development experience

Nice To Haves

ServiceNow certification CSA or CAD
Experience with legal or HR systems and applications
Front-end development skills (HTML5, JavaScript, CSS)
Familiarity with legal technology platforms (NetDocuments, IntApp Time, IntApp New Business Intake, SharePoint)
Experience developing workflow automation solutions on platform besides ServiceNow

Responsibilities

Collaborate with stakeholders to gather requirements and translate them into technical solutions
Design and build ServiceNow workflows using Flow Designer (and legacy Workflow Editor where applicable)
Utilize ServiceNow's capabilities to automate and optimize business processes using agentic AI
Build and maintain IntegrationHub components including custom actions, subflows, spokes (as required), connection & credential setups
Develop integration-driven workflows to implement and maintain Service Catalog request workflows for access requests (REQ/RITM), approvals, tasks, and fulfillment status tracking
Handle data mapping/transformations (e.g., Workday data, ServiceNow user fields, One Identity entitlements
Create and maintain scripted logic as needed including business rules and scheduled jobs following secure SDLC best practices
Coordinate deployments across environments and support release management processes
Implement robust integration patterns including error handling, retries, idempotency, correlation IDs, and logging/audit trails
Troubleshoot and resolve production issues (API errors, auth failures, data mismatches, performance bottlenecks)
Maintain code quality through version control (Git) and thorough documentation
Security-first development mindset including ACLs, roles, and Credential Storage
Produce and maintain documentation (integration specs, data maps, runbooks, support procedures)