Developer II - Adobe Experience Manager, Cloud

Inland Empire Health Plan•Rancho Cucamonga, CA

1d•$104,042 - $137,842•Hybrid

About The Position

Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience! The Developer II - Adobe Experience Manager, Cloud is responsible for providing end-to-end support for Adobe Experience Manager (AEM) and Marketo platforms. This role combines AEM content management with Marketo campaign and asset support, ensuring platform stability, seamless integration, and smooth execution of marketing initiatives. The Developer II - Adobe Experience Manager, Cloud will partner with IT and marketing teams to troubleshoot issues, optimize processes, and enable efficient content and campaign delivery. The incumbent collaborates with development teams and internal stakeholders, as well as, creates documentation and manages security and compliance. Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Requirements

Bachelor's degree in Computer Science, Information Systems, or a related technical field from an accredited institution
Five plus (5+) years of experience of experience developing and maintaining computer applications, with two plus (2+) years of hands-on experience with Adobe Experience Manager (AEM) and Marketo
Experience in CI/CD pipelines (DevOps) and Adobe Marketing Cloud products (AEM, Marketo)
Adobe Experience Manager (AEM): Hands-on experience with Adobe Experience Manager (AEM 6.x or higher)
Experience with fully integrated, headless, and hybrid AEM implementations
Proficiency in managing and troubleshooting: Content Fragments & Experience Fragments, Templates and Editable Templates, Workflows and publishing processes, DAM operations (metadata, renditions, asset processing)
Marketo: Campaign and program setup
Asset management (emails, landing pages, forms, templates)
AEM–Marketo integration and troubleshooting
Previously lead management and personalization workflows
Strong knowledge and understanding of: Adobe Experience Manager (AEM) for creating and delivering digital content, AEM architecture (Author, Publish, Dispatcher, OSGi, Sling, JCR/CRX), Dispatcher configuration, caching, and CDN integration, Adobe Marketo for streamlining marketing campaigns and customer engagement, Agile or DevOps methodologies, Applicable data privacy practices and laws, Log analysis skills (Splunk, Kibana, or command-line), Web development skills including HTML, CSS, JavaScript
Strong written and verbal communication skills to work with both technical teams and marketing stakeholders
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Ability to present to and communicate with different stakeholders
Ability to work well both individually and in a group

Nice To Haves

Experience in full cycle adobe cloud platform infrastructure implementations
Experience in adobe cloud application implementation (AEM component development, Asset workflow development) preferred. Experience integrating Adobe cloud products with other enterprise solutions
Exposure to DevOps tools
Relevant Adobe certifications
Application servers (Apache, Tomcat), Linux, and cloud platforms (AWS/Azure/GCP) is a plus

Responsibilities

Provide L1/L2/L3 support for Adobe Experience Manager (AEM) and Marketo applications, including incident management, troubleshooting, and resolution. Provide day-to-day support of the Enterprise Digital Content Management product offering with special focus on the Adobe Cloud suite of products.
Support content authors in managing content fragments, experience fragments, editable templates, workflows, and publishing.
Support DAM (Digital Asset Management) usage, including metadata, renditions, and asset publishing.
Lead Template and Component development.
Monitor AEM environments (Author, Publish, Dispatcher) for performance and stability.
Troubleshoot replication issues, workflows, and user/group permissions.
Support Marketo campaigns, programs, and assets (i.e., emails, landing pages, forms, templates) improving customer engagement and automating marketing processes.
Work with marketing teams to ensure smooth integration between AEM and Marketo.
Troubleshoot issues with form submissions, campaign assets, and lead data sync. Monitor sync health between AEM, Marketo, and data platforms.
Assist in campaign setup, personalization workflows, and lead capture optimization.
Provide guidance, training, and documentation for marketing teams on Marketo–AEM usage.
Build guardrails and security controls that meet Healthcare regulatory requirements. Maintain audit logs and evidence for campaigns, data changes, and content publishes; support audits and risk assessments.
Perform any other duties as required to ensure Health Plan operations and department business needs are successful.