Desktop Technician

KURV•Cleveland, OH

10d•Onsite

About The Position

We’re looking for an experienced Desktop Support Technician to support our internal users and systems. This role requires someone who can troubleshoot independently, manage their workload, and handle both day-to-day support and more complex issues without constant direction. You’ll be working in a structured, in-house environment with standardized tools and processes, where consistency and follow-through matter.

Requirements

5+ years of IT support experience in a business environment
Strong working knowledge of Windows 11, Microsoft Office, and Active Directory
Experience with Microsoft 365 administration
Experience using endpoint management tools (Ivanti or similar) for imaging and patching
Experience with email or network security platforms (Barracuda or similar)
Understanding of basic networking (DNS, DHCP, TCP/IP)
Experience handling user onboarding/offboarding and access management
Diagnoses issues, identifies solutions, and drives resolution end to end
Clear communication and solid documentation skills
Able to manage multiple tasks and prioritize effectively

Responsibilities

Provide support for desktops, laptops, and standard business applications
Troubleshoot issues with Windows 11, Microsoft 365, Active Directory, and network connectivity
Manage onboarding and offboarding of employees, including account provisioning/deprovisioning, hardware setup/collection, and access control
Set up and configure user workstations, accounts, and system access
Support email, printing, file access, and phone systems
Use Ivanti Neurons for endpoint imaging, patching, and device management
Support and troubleshoot systems protected by Barracuda (email/web security)
Track and document issues to ensure timely resolution
Maintain hardware and software inventory
Resolve hardware and software issues, including replacements and repairs
Escalate issues as needed and work with Systems Administrators on resolution
Assist with system updates, deployments, and internal IT projects
Follow company policies related to security, access, and acceptable use