Desktop Technician
About The Position
We’re seeking a Desktop Support professional to play a key role in an upcoming Windows 11 migration project. This is a 2–3+ month onsite opportunity in Menomonee Falls, WI, supporting the rollout of new laptops and workstations at a corporate facility. In this role, you’ll be on the front lines of technology transformation—deploying new hardware, resolving break/fix issues, and providing hands-on support to end users as they transition to Windows 11. You’ll collaborate closely with users, ensuring a smooth deployment experience and quickly addressing any post-migration OS or hardware issues. This position is highly user-facing, so exceptional customer service is just as important as technical skill. While the initial engagement is project-based, there is potential for extension.
Requirements
- Associate degree in a technical field or higher
- 5–7 years of technical support experience
- Strong customer service skills
- Flexibility to occasionally work nights or weekends if needed
- Demonstrated experience supporting Windows operating systems in a corporate network environment
Responsibilities
- Deploying new hardware
- Resolving break/fix issues
- Providing hands-on support to end users as they transition to Windows 11
- Collaborating closely with users, ensuring a smooth deployment experience and quickly addressing any post-migration OS or hardware issues
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
