Desktop Systems Technician II

Sturdy Memorial Hospital•Attleboro, MA

34d•$27 - $34

About The Position

Responsible for several aspects of hardware and software support across the PC environment. Oversee a ticket queue for submitted problems and requests. Provide customer service and technical support to staff. Collaborate and work solo on various projects and initiatives within the IT environment. Assist in tracking and maintaining of IT solutions database. Education/Training: Associates degree in related field of study Work experience of 2-4 years may be substituted in lieu of education Licenses/Certification: A+ Certification preferred, additional certifications (Microsoft in particular) are a plus Required Qualifications and Skills: Strong understanding of Windows operating systems and applications Experience working with M365 products and applications Ability to dissect and troubleshoot technical issues Excellent teamwork and communication skills Strong organizational and multi-tasking skills Preferred Qualifications and Skills: Experience working in a healthcare and/or customer service setting Familiarity or experience working with Entra ID (formerly Azure AD) and Intune Essential Job Functions: Technical support and customer service to hospital staff Hardware and software deployment and maintenance Maintain ticket queue and support documentation Assist with IT projects and initiatives Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. AGE AND DIVERSITY RELATED CRITERIA: Consistently treats patients, colleagues and visitors with the dignity and respect, while being sensitive to the differing needs of all age groups, backgrounds, characteristics and cultures. ABILITY TO FULFILL JOB EXPECTATIONS: Must have the ability to the perform essential functions of the position, including required work hours, locations and physical demands, without posing a direct threat to the health and safety of themselves or other individuals in the workplace, and with or without reasonable accommodation. PHYSICAL DEMANDS: Sit for long periods of time. Use their hands to handle, control, or feel objects, tools, or controls. Repeat the same movements. See details of objects that are less than a few feet away. Speak clearly so listeners can understand. Understand the speech of another person.

Requirements

Strong understanding of Windows operating systems and applications
Experience working with M365 products and applications
Ability to dissect and troubleshoot technical issues
Excellent teamwork and communication skills
Strong organizational and multi-tasking skills
Associates degree in related field of study
Work experience of 2-4 years may be substituted in lieu of education

Nice To Haves

A+ Certification preferred, additional certifications (Microsoft in particular) are a plus
Experience working in a healthcare and/or customer service setting
Familiarity or experience working with Entra ID (formerly Azure AD) and Intune