Desktop Support Technician II - 528193
About The Position
The Desktop Support Technician II provides basic Help Desk and field support services for University faculty and staff computer users. Sets up and installs PC and peripheral devices. Installs operating systems and software. Completes basic system configuration. Resolves user problems. Eradicates computer viruses. Identifies and escalates or engages senior technicians for issues requiring expertise beyond the basic services level. Monitors ticket queues as assigned. Follows-up on open tickets or service requests until they are fully resolved. Additional Department Summary: Provides end-user desktop support to a wide variety of departments across the campus.
Requirements
- High school diploma or GED and two (2) years of IT technical support experience; OR associates degree or higher and some IT technical support experience.
- Must have valid U.S. driver's license.
- Must be at least 19 years of age at time of hire and have an acceptable Motor Vehicle Report that is in compliance with University policies.
- Applicants under the age of 21 will have some driving restrictions.
Responsibilities
- Sets up and installs PC and peripheral devices
- Installs operating systems and software
- Completes basic system configuration
- Resolves user problems
- Eradicates computer viruses
- Identifies and escalates or engages senior technicians for issues requiring expertise beyond the basic services level
- Monitors ticket queues as assigned
- Follows-up on open tickets or service requests until they are fully resolved
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
