Desktop Systems Specialist

Mercury Systems•Torrance, CA

19h•Onsite

About The Position

Our growing organization currently has an opportunity for an IT professional to join our team as an Intermediate Desktop Systems Specialist. In this position, the successful candidate will be responsible for maintaining the integrity of all computer workstations, associated software, and all printers. The Intermediate Desktop Systems Specialist will be the main point of contact for all on-site support as part of a larger team. This is an excellent opportunity for an experienced IT professional to join an established organization and to be challenged and grow their career.

Requirements

Typically requires 3+ years of progressive experience in an IT Help Desk / Desktop Support role
High School Diploma or GED
Hands-on technical experience with Active Directory, 2FA, SCCM or equivalent, O365 Administration, and IT Service ticket management
Exceptional customer service
Excellent written and verbal communication skills
Problem-Solving skills, to quickly identify and analyze problems, develop or follow SOP, and implement the best course of action to address issues
Work in a fast paced and dynamic environment, must be able to triage, manage time and work individually and as part of a team
This position is onsite only, help desk rotating shift and monthly rotating on-call as needed
Ability to lift 50 lbs as needed
This position requires you to have or obtain a government security clearance. Security clearances may only be granted to U.S. citizens.

Nice To Haves

ITIL Foundation, A+, Google IT Support Professional, and / or equivalent certifications
Knowledge of Azure, VMWare/Vsphere, O365/Intune a plus
Associates or Bachelor’s degree in Computer Information Systems or related field

Responsibilities

Assist employees with the installation, configuration, and ongoing usability of system hardware and software
Offer daily operations and systems support to employees
Verify the functionality of hardware and software components
Troubleshoot hardware and software issues in person, remotely, and via phone
Research questions using available information and resources
Follow standard Service Desk procedures
Create Service Desk tickets to document all customer requests
Identify and escalate situations requiring urgent attention
Stay current with system information, changes, and updates
A drive to learn and maintain key service desk applications such as SCCM, VMWare Horizon Client, etc.
Resolution of Service Desk Tickets with minimal supervision