Desktop Support @ Collegeville, PA - Onsite
About The Position
Role : Desktop Support Location: Collegeville, PA - Onsite Duration : 6 months Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues Background with End-user Computing or Desktop Support skills essential. Break Fix consists of 80 of a Lab Engineers workload Understanding of Networking concepts, such as network topography, VLANSs, Static Dynamic IPs, Subnetting, ITOT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers Knowledge and understanding of Active Directory requiredD2D and or project support AGILE ways of working necessary Background with computer security Previous experience with validated systems (GxP) a plus Implement the validated client data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within RD (GxP and non-GxP)Support for scientists in incident management, user support and coaching, access management Testing and validation of computer software (complete tests in different environments, writing technical documentation)Familiar with ticketing systems such as ServiceNow Microsoft Excel skills a plusIn-depth knowledge in Microsoft OS including iOS and Linux a plus Assist in maintaining existing computer infrastructure of 8000 PCs globally Image Onboard new computers into the domain and onto the network Secure and protect new and existing hardware Consult with the scientist as they require assistance with their equipment Troubleshoot and implement data flows for scientific instruments.
Requirements
- Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues
- Background with End-user Computing or Desktop Support skills essential.
- Understanding of Networking concepts, such as network topography, VLANSs, Static Dynamic IPs, Subnetting, ITOT Networks, and basic understanding of firewalls.
- Candidate should be familiar with the OSI model and how to troubleshoot different network layers
- Knowledge and understanding of Active Directory required
- AGILE ways of working necessary
- Implement the validated client data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within RD (GxP and non-GxP)
- Support for scientists in incident management, user support and coaching, access management
- Testing and validation of computer software (complete tests in different environments, writing technical documentation)
- Familiar with ticketing systems such as ServiceNow
- In-depth knowledge in Microsoft OS including iOS and Linux
- Diploma or bachelors
Nice To Haves
- Background with computer security
- Previous experience with validated systems (GxP) a plus
- Microsoft Excel skills a plus
Responsibilities
- Maintaining existing computer infrastructure of 8000 PCs globally
- Image Onboard new computers into the domain and onto the network
- Secure and protect new and existing hardware
- Consult with the scientist as they require assistance with their equipment
- Troubleshoot and implement data flows for scientific instruments.
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What This Job Offers
Education Level
Associate degree
