Desktop Support (100% Onsite)

S R International•Harrisburg, PA

8h•$25•Onsite

About The Position

The Commonwealth of PA – PEMA is seeking a Desktop / Service Desk Support professional to join the Capitol Area Support Team in Harrisburg. This role is 100% onsite and requires hands-on support for workstations, laptops, Macs, and peripherals in a large enterprise environment. The selected candidate will report daily to PEMA Headquarters and may occasionally assist at other Capitol Area facilities. Free employee parking is available on-site. Work Schedule Hours: 8:00 AM – 4:00 PM Lunch: Half-hour “working” lunch (Actual start/end times may shift by ±30 minutes)

Requirements

3+ years deploying and supporting PCs in a large enterprise environment (1,000+ PCs)
3+ years developing, testing, and maintaining PC images
3+ years supporting PCs in a large domain environment
3+ years installing and configuring PC hardware and peripherals
3+ years repairing PCs (hardware replacement)
3+ years experience with disk encryption, antivirus, and security tools on Windows and macOS
3+ years Active Directory experience, including GPO and name resolution troubleshooting
3+ years managing profiles and certificates on Windows and macOS
2+ years remote support using SCCM Remote, RDP, and ARD
2+ years MS Office 365 application support
1+ year integrating macOS systems into Active Directory

Nice To Haves

2+ years scripting with PowerShell and/or VBScript
2+ years using Configuration Manager Console queries and reporting

Responsibilities

Provide deployment, configuration, and troubleshooting support for desktops, laptops, Macs, and peripherals
Monitor incident queues, take ownership of issues, and assist end users
Maintain accurate and well-documented support tickets
Develop, test, and maintain PC images
Repair PCs (hard drives, motherboards, memory, etc.)
Support MS Office 365 across Windows and macOS environments
Use remote support tools (SCCM Remote, RDP, ARD)
Troubleshoot Active Directory, GPOs, name resolution, profiles, and certificates
Monitor device compliance and health (SCCM clients, patching, OS/application issues)
Escalate issues and collaborate with SCCM, AD, Security, and IT Service Desk teams
Provide documentation on issue resolution as required