Desktop Support

TEKsystems•North Chicago, IL

1d•$20 - $25•Onsite

About The Position

The Desktop Support Technician provides on‑site technical support for hardware, software, and network issues. This role focuses on troubleshooting, diagnosing, and resolving IT problems to minimize business disruption. The technician serves as a key contact for end users, delivering reliable technical assistance and strong customer service.

Requirements

1–3 years of experience in Technical Support or Desktop Support roles
Proficiency in Windows and macOS, Microsoft Office Suite, and common IT hardware
Strong problem‑solving skills and ability to work independently
Excellent communication and interpersonal skills
Customer service‑focused with strong attention to detail
Certifications such as CompTIA A+ or MCP are a plus

Nice To Haves

3–5 years of desktop support experience in a corporate environment
Broad knowledge of Windows OS, Active Directory, Office 365, OneDrive
Experience with remote support tools (e.g., Bomgar, RDP)
Experience supporting virtual meeting tools, preferably Microsoft Teams
ServiceNow ticketing system experience
Strong customer service orientation
Adaptive, flexible, and strong problem‑solving abilities
Effective verbal and written communication skills

Responsibilities

Respond to service requests and incidents via phone, email, or in person
Troubleshoot and resolve issues with desktops, laptops, printers, mobile devices, and peripherals
Install, configure, and upgrade hardware and software following company standards
Assist users with application issues, operating systems, and network connectivity
Document support activities and updates in the ticketing system
Collaborate with IT teams for escalations and project work
Provide user guidance on IT policies, procedures, and best practices
Maintain IT asset inventory and uphold security requirements