Desktop support-Windows operating system

NTT DATA•Irving, TX

50d•Onsite

About The Position

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Desktop support-Windows operating system to join our team in Irving, Texas (US-TX), United States (US). The Desktop Support will be responsible for performing various managed client services for a strategic customer. These services include: Windows, IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivery high level of customer service. This position will be a Client based position working at a client site.

Requirements

3 years desktop/technical Windows support experience

Nice To Haves

ServiceNow ticketing system (or similar ticketing system)
Office 365 support
Windows troubleshooting, diagnosing, imaging/deployment and software installation.
Installation/Troubleshooting of Software/Hardware
Proven customer service background
Able to comprehend and follow verbal and written technical instructions and scripts.
A+ certification or equivalent skill set
Individual must have ability to receive calls during the normal business day and after hours.
Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
Excellent verbal and written communication skills with emphasis in customer service
Excellent interpersonal skills and ability to work collaboratively in a team environment

Responsibilities

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
Windows, troubleshooting, diagnosing, imaging/deployment and software installation.
Serves as company liaison with customer on administrative and technical matters.
Provide technical support and incident management service desk functions (Service Now)
Reviews, troubleshoots, and approves operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS)
Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
Diagnoses and resolves product performance problems.
Performs maintenance and repair services (basic break fix for desktops, laptops.)
Instructs customers in the operation and maintenance of basic Windows.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume