Desktop Support Trainee
About The Position
At Technology Resources (TRecs) our goal is to provide our clients with information technology that enables the units to better serve the campus. Our objective is to provide secure, reliable, and responsive IT systems, solutions, and support. For more information on Technology Resources, please visit: https://business.financials.utexas.edu/trecs Your skills will make a difference. You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of university staff, thereby enhancing the student experience. If you’re the type of person who wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) Voluntary Vision, Dental, Life, and Disability insurance options Generous paid vacation, sick time, and holidays Teachers Retirement System of Texas: a defined benefit retirement plan Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) Flexible spending account options for medical and childcare expenses Robust free training access through LinkedIn Learning plus professional conference opportunities Tuition assistance Expansive employee discount program including athletic tickets Free access to UT Austin's libraries and museums with staff ID card Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards Must be authorized to work in the United States on an ongoing, full-time basis for any employer without sponsorship. Purpose This is an entry-level position that will provide support for the Desktop Support Specialists by keeping track of computer inventory, imaging new systems, surplusing old computers, and deploying computers across campus.
Requirements
- Must have at least 6 months’ work experience in IT customer service and/or help desk environment, and in installing and supporting hardware, software, and networked systems in a multi-protocol environment.
- Ability to work in a team environment and on your own.
- Ability to coordinate or manage projects.
- Ability to prioritize workload based on the criticality of the request.
- Ability to handle stressful situations and keep your composure and professionalism.
- Excellent communication skills, ability to talk technical when needed, but able to relay technical information to non-technical customers.
- Detail-oriented with ability to follow processes.
- Relevant education and experience may be substituted as appropriate.
Nice To Haves
- More than one year of experience and/or hardware certifications.
- Proven ability to roll out systems to users.
Responsibilities
- Provide support for imaging computers by ensuring the latest image is available.
- Coordinate with the Fleet Team when needed to update the OS or third-party software.
- Follow checklists and ensure each computer is prepared for deployment.
- Receive deliveries, ensure assets are tagged properly and in accordance with UT Policy, open computer boxes to remove contents, label and coordinate delivery to the client, track inventory of assets, and maintain the asset database.
- Lift or carry equipment to multiple locations on campus when needed.
- Provide supplemental project support when or if we need to install any packages to thwart a cyber attack.
Benefits
- Competitive health benefits (employee premiums covered at 100%, family premiums at 50%)
- Voluntary Vision, Dental, Life, and Disability insurance options
- Generous paid vacation, sick time, and holidays
- Teachers Retirement System of Texas: a defined benefit retirement plan
- Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)
- Flexible spending account options for medical and childcare expenses
- Robust free training access through LinkedIn Learning plus professional conference opportunities
- Tuition assistance
- Expansive employee discount program including athletic tickets
- Free access to UT Austin's libraries and museums with staff ID card
- Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
251-500 employees
