Desktop Support Technician

Jane Pauley Community Health Center, Inc.

2d

About The Position

The Desktop Support Technician provides hands-on technical support for PC hardware, software, and end-user systems across the organization. This role is essential in ensuring our teams stay connected, supported, and equipped to deliver high-quality care to the communities we serve.

Requirements

• Strong customer service mindset with a positive, team-oriented attitude
• Excellent written and verbal communication skills
• Ability to follow direction and eagerness to learn and grow
• Working knowledge of PC hardware and software components
• Ability to troubleshoot technical issues effectively
• Valid driver’s license, reliable transportation, and proof of insurance
• Ability to travel between locations as needed

Nice To Haves

• Associate degree in a related field or 2+ years of relevant experience
• Experience supporting Microsoft Windows and Active Directory (preferred, not required)
• Certifications such as CompTIA A+, Network+, or Healthcare IT (preferred)
• Equivalent hands-on technical experience may be considered in place of certifications

Responsibilities

• Provide day-to-day technical support for hardware, software, and user systems
• Install, configure, and relocate desktop equipment as needed
• Troubleshoot network, connectivity, and phone-related issues
• Support client networking and telecommunications systems
• Set up and maintain desktops, laptops, printers, and phones
• Track, maintain, and manage hardware inventory
• Document and monitor user support requests and resolutions
• Partner with external vendors to resolve hardware, software, and IT service needs
• Communicate updates and project status to leadership and team members
• Collaborate with IT team members on support issues and projects
• Identify opportunities for new or improved IT policies and procedures

Benefits

• Highly competitive and comprehensive medical, dental, vision, benefit plans
• Generous paid time off, including vacation and sick time
• 401(k) with a 6% contribution
• Life and Disability insurance plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees