Desktop Support Technician
About The Position
User Support & Onboarding • Handle onboarding/offboarding processes, account provisioning, and device configuration. • Assist with Microsoft Intune Autopilot setup and remote deployment of devices. Ticket & Asset Management • Document all support interactions and resolutions in the ticketing system. • Maintain accurate inventory of IT assets using our ITSM platform. Collaboration & Escalation • Work closely with the Director of IT and other IT team members to escalate complex issues. • Coordinate with external vendors and software providers for specialized support. • Deliver exceptional support with a focus on responsiveness and clarity. • Provide guidance and training to end-users on IT tools and best practices.
Requirements
- 5+ years of IT help desk experience and 3+ years in customer service or technical support.
- Strong knowledge of Windows OS, Microsoft 365, Azure Entra, and remote support tools.
- Familiarity with VOIP/cloud-based phone systems and IT security best practices.
- Experience with Jira Service Desk, Tactical RMM, and Splashtop preferred.
- Excellent communication skills and ability to research and resolve issues independently.
- Associate degree in IT or equivalent experience preferred.
Nice To Haves
- Experience with Jira Service Desk
- Experience with Tactical RMM
- Experience with Splashtop
Responsibilities
- Handle onboarding/offboarding processes, account provisioning, and device configuration.
- Assist with Microsoft Intune Autopilot setup and remote deployment of devices.
- Document all support interactions and resolutions in the ticketing system.
- Maintain accurate inventory of IT assets using our ITSM platform.
- Work closely with the Director of IT and other IT team members to escalate complex issues.
- Coordinate with external vendors and software providers for specialized support.
- Deliver exceptional support with a focus on responsiveness and clarity.
- Provide guidance and training to end-users on IT tools and best practices.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
