Desktop Support Technician

NTT DATA•New York, NY

About The Position

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals. Windows, troubleshooting, diagnosing, imaging/deployment and software installation. Serves as company liaison with customer on administrative and technical matters. Provide technical support and incident management service desk functions (Service Now) Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS) Installs, maintains and optimizes desktop /notebook configurations at customer sites (Windows 7, 10, 11 ) Diagnoses and resolves product performance problems. Performs maintenance and repair services (basic break fix for desktops, laptops.) Instructs customers in the operation and maintenance of basic Windows.

Requirements

3+ years desktop/technical Windows support experience
ServiceNow ticketing system (or similar ticketing system)
Office 365 support
Windows troubleshooting, diagnosing, imaging/deployment and software installation.
Installation/Troubleshooting of Software/Hardware
Proven customer service background
Able to comprehend and follow verbal and written technical instructions and scripts.
A+ certification or equivalent skill set
Individual must have ability to receive calls during the normal business day and after hours.
Physically able to lift and move Enterprise and Client technology hardware in our customer environment.
Excellent verbal and written communication skills with emphasis in customer service
Excellent interpersonal skills and ability to work collaboratively in a team environment.

Responsibilities

On-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
Serve as company liaison with customer on administrative and technical matters.
Provide technical support and incident management service desk functions (Service Now)
Review, troubleshoot, and approve operational quality desktops, notebooks, printers, and associated peripherals (Windows 7, 10 and Mac OS)
Install, maintain and optimize desktop /notebook configurations at customer sites (Windows 7, 10, 11 )
Diagnose and resolve product performance problems.
Perform maintenance and repair services (basic break fix for desktops, laptops.)
Instruct customers in the operation and maintenance of basic Windows.

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