Desktop Support Technician

RTO National•Greenville, SC

21h

About The Position

We recruit employees who support our core values of Accountability, Creativity, Integrity, Respect, and Candor. By prioritizing these values, we deliver on our vision of "Success made Simple" to ourselves, our dealers, our customers, and our communities. The IT Desktop Support Technician will be responsible to provide on-site and remote technical support, including installing, maintaining, and troubleshooting desktop hardware and peripherals, Windows operating systems, security systems, software applications, and various network technologies to our internal users.

Requirements

Experience working as IT Help desk or desktop technician role is required. 2+ years is preferred.
Experience supporting a Microsoft Windows-based desktop and server infrastructure is required.
Working knowledge of basic Windows Server administration, Active Directory, Office365, DNS. DHCP, and networking required.

Nice To Haves

CompTIA A+ / Network+ certification preferred.
2-year Associate degree in a computer-related field preferred

Responsibilities

Provide first-level support for all IT systems.
Keep system security at the forefront of all decisions and while performing all tasks and projects.
Maintain a very high level of customer satisfaction by communicating with users in person and over the phone in a friendly, easy-to-understand manner, sometimes while in a stressful situation.
Monitor systems for potential issues so they can be addressed before they become problems that cause work interruptions.
Prioritize daily and longer-term project work so that customer service levels remain high, and technical problems are worked on based on severity level.