Desktop Support Technician

Psomas•Santa Ana, CA

3d•$25 - $28

About The Position

As a Desktop Support Technician, you'll be a key member of Psomas' IT team, providing frontline technical support that keeps our day-to-day operations running smoothly. You'll support employees with hardware, software, and access needs while delivering excellent customer service to users of all technical backgrounds. This role is essential to maintaining a positive, dependable technology experience across the organization.

Requirements

High School Diploma or GED required
2+ years of desktop support or helpdesk experience
Hands-on experience with Windows 10/11, Office 365, and basic Active Directory tasks
Strong customer service, communication, and time management skills
Ability to travel between regional offices and provide occasional after-hours support

Responsibilities

Provide end-user support for desktops, laptops, mobile devices, printers, and peripherals
Troubleshoot and resolve hardware, software, connectivity, and printing issues
Support Microsoft Office 365, Windows 10/11, and common business applications
Manage user accounts, including onboarding/offboarding, password resets, MFA, and access support
Deploy, configure, and maintain endpoint devices and assist with inventory tracking
Document incidents and resolutions in the IT ticketing system
Collaborate with IT and HR teams on equipment rollouts and employee transitions

Benefits

Enjoy an inclusive benefit package providing medical, dental, and vision coverage for employees and qualifying family members, a 401(k) with immediate vested company match and an Employee Stock Ownership Plan that is 100% paid by Psomas!
A competitive salary! The expected range for this position is $25-$28/hour depending on experience
8 Paid Holidays & 3 Weeks of PTO
Career pathing, training + professional development
Strong History + Bright Future

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