Desktop Support Technician (Entry-Level)
About The Position
Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of Minnesota’s top employers. Our clients include ground-breaking start-up companies and well established billion dollar organizations who want to find their next generation of talent. The Job We are currently recruiting an entry-level Desktop Support Technician to support customers in a hands-on, relationship-focused IT environment. In this role, you’ll work closely with experienced IT professionals and serve as an extension of the internal technology team. This is a great opportunity for someone who enjoys working with people, learning from senior engineers, and building a long-term career in IT support. What You Will Be Doing Provide hands-on desktop and technical support for end users Work alongside senior IT team members to deliver reliable, high-quality service Troubleshoot hardware, software, and basic connectivity issues Assist with workstation setups, upgrades, and device configuration Support onboarding and offboarding technology needs Interact directly with users in a professional, friendly manner Document issues, resolutions, and next steps in a ticketing system Escalate more complex issues while learning from experienced team members Our Ideal Candidate Has Technical foundation: CompTIA A+ certification and a strong understanding of desktop hardware and operating systems Customer-focused mindset: Comfortable supporting users face-to-face and building trust through service Communication: Able to explain technical issues clearly and professionally Problem-solving: Enjoys troubleshooting and learning through real-world experience Independence: Comfortable working onsite and managing day-to-day priorities Growth-oriented: Motivated to learn from senior engineers and grow within an IT career path
Requirements
- Bachelor's degree
- CompTIA A+ Certification
- Technical foundation: CompTIA A+ certification and a strong understanding of desktop hardware and operating systems
- Customer-focused mindset: Comfortable supporting users face-to-face and building trust through service
- Communication: Able to explain technical issues clearly and professionally
- Problem-solving: Enjoys troubleshooting and learning through real-world experience
- Independence: Comfortable working onsite and managing day-to-day priorities
- Growth-oriented: Motivated to learn from senior engineers and grow within an IT career path
Responsibilities
- Provide hands-on desktop and technical support for end users
- Work alongside senior IT team members to deliver reliable, high-quality service
- Troubleshoot hardware, software, and basic connectivity issues
- Assist with workstation setups, upgrades, and device configuration
- Support onboarding and offboarding technology needs
- Interact directly with users in a professional, friendly manner
- Document issues, resolutions, and next steps in a ticketing system
- Escalate more complex issues while learning from experienced team members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
