Desktop Support Technician

TEKsystems • Westerville, OH

4d • $20 - $28 • Onsite

About The Position

Seeking an experienced Desktop Support Technician to join an on‑site desktop support team. This role provides Tier 2–3 technical support for end users, delivering high‑quality customer service while resolving hardware, software, and network issues across Windows and Mac environments. The ideal candidate is hands‑on, customer‑focused, and comfortable working independently in a fast‑paced, campus‑style environment.
This is a short‑term contract assignment with the potential for extension or full‑time consideration based on business needs.

Requirements

• 2+ years of hands‑on experience in a desktop support or help desk environment (Tier 2–3 preferred)
• Strong Windows OS troubleshooting skills
• Experience supporting Mac OS environments; JAMF experience strongly preferred
• Familiarity with ticketing systems (ServiceNow preferred)
• Strong customer‑facing and communication skills
• Experience with desktop imaging, deployment, and hardware repair
• Ability to work on‑site full-time during standard business hours

Nice To Haves

• Strong customer service mindset with a professional, approachable demeanor
• Ability to work independently with limited direction
• Comfortable supporting a diverse user base in a campus or enterprise environment
• Organized, detail‑oriented, and able to manage multiple priorities
• Willingness to support both routine desktop issues and complex technical problems

Responsibilities

• Provide Tier 2–3 desktop and help desk support for end users, both on‑site and remotely
• Troubleshoot and resolve hardware, software, and network issues across Windows and Mac OS platforms
• Deliver and set up new and replacement workstations, peripherals, and accessories
• Support desktop imaging, deployment, and inventory management activities
• Utilize ticketing systems to document, track, and resolve incidents and requests
• Provide professional, customer‑focused technical support to faculty, staff, and students
• Perform classroom and office technology support, including audio‑visual and projection systems
• Install, upgrade, and maintain desktop and classroom technologies
• Perform preventive maintenance and respond to emergency support needs
• Communicate, track, and report system outages and recurring issues
• Act as an escalation point for complex desktop issues and support projects
• May participate in after‑hours or weekend support on a rotating or as‑needed basis

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed